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Ligalig-Mike

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Call Center Life
« on: May 01, 2007, 01:44:01 AM »
By Karen Lema (Reuters)

MANILA (Reuters) - Bernadette, Claidel, Ted and Layne are relaxing after work with a few bottles of cold beer and some cigarettes in a bar beside their Manila office.

It's 8 a.m.

"After working the night shift, we are very stressed out and want to unwind," said Layne, who, like his drinking buddies, works as a call centre agent in the Philippine capital and who declined, like the others, to give his full name.

A booming outsourcing industry is generating thousands of jobs and billions of dollars in revenues but many of its young employees are turning to caffeine, cigarettes and alcohol to deal with unsociable hours and demanding, sometimes abusive, callers.

"I worry when I go to the call centres that we are spawning a generation of chain smoking, coffee addicts or worse, chain smoking beer drinkers," Rosalie Montenegro, senior vice president of the Call Centre Business Group under Philippine Long Distance Telephone Co. (PLDT) told Reuters.

Workers often deal with up to 70 calls during their 11-hour shift, and admit that while the work is not physically tiring, it's wearing them down mentally and emotionally.

Customers cursing and insulting them are all in a day's work.

Claidel said one client accused her of "stealing jobs from the Americans" while Bernadette said a caller from New York told her he thought Filipinos "live in trees".

"Physically, it is not so difficult because you are just sitting down, but it's a different story when you get cursed at," said Claidel, while munching bar snacks.

"No one from my family and friends has ever cursed me."

PALPITATIONS

The Philippines, with a large pool of English speakers and cultural affinity with the United States, is developing as a strong second to India in the global outsourcing market, employing 200,000 people, mostly graduates fresh out of college.

Total industry revenues jumped 50 percent to $3.6 billion in 2006 and the government estimates they could rise to $12.1 billion by 2010 as companies shift higher-earning jobs overseas.

While the hours are long, the pay is good.

Entry-level wages are around 13,000 Philippine pesos ($275) per month, nearly double the minimum wage, and can quickly rise to around 20,500 pesos, excluding bonuses.

Dondie, who works for a global outsourcing firm in Manila, earns triple what he was getting as a university employee. The higher pay means he's able to compensate his family for missing birthdays and celebrations because of work.

But the 9 p.m. to 6 a.m. working hours to service the U.S. and European markets is tiring and coffee and caffeine loaded energy drinks have become a staple on agents' desks.

"After ten months of drinking coffee, I had to stop because I was already having palpitations," Dondie said.

An open plan office full of twentysomethings creates a hectic social life and Jose Torres, who joined PLDT's call centre to deal with employee relations, said new graduates would always party hard, regardless of their occupation.

"It goes with the generation of people between 18 and 25 years old who comprise the call centre workforce," he said.

PLDT is trying to make sure staff at Ventus, its call centre operation, live healthy lives by building them a gym and spa and setting up dormitories close to its offices. But Torres said the workers were ultimately responsible for their own well-being.

"We have to understand that the world is a global environment operating on a 24-hour basis," he said. "You can let the system swallow you or you can organise your life."

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kiamoy

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Re: Call Center Life
« Reply #1 on: May 15, 2008, 04:00:39 AM »
only 2 amongst 108 agents sips coffee here in our account.. only 20+ smokes..

it's all in the mind.. really.
heeey? what's the point of this?


if you can't quit, then please help warn the kids..
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Re: Call Center Life
« Reply #2 on: May 15, 2008, 04:08:21 AM »


you're one of the two. who's the other one? :D

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Re: Call Center Life
« Reply #3 on: May 15, 2008, 04:49:05 AM »
si Mocha ang isa.  ;D
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Re: Call Center Life
« Reply #4 on: May 15, 2008, 05:22:30 AM »
haha dili ate ginger.. i meant kanang everyday coffee jud ba,,kami ni mocha kana man lang na coffeeshops..for the sake maka tambay.. diri sa office only 2 ang coffee drinker for the caffeine..hehe

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Re: Call Center Life
« Reply #5 on: June 09, 2008, 06:00:43 PM »
i've been dying to know where this alleged BPO in Bohol is... can anyone please tell me?... hehehe!
The things that truly matter in life are the things that matter to us.  Worth is relative.  You cannot dictate what I value in the same way you cannot dictate what you see in the mirror when you look at it.


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Re: Call Center Life
« Reply #6 on: June 09, 2008, 07:37:39 PM »
akong anak nga lalaki nagtrabaho man pod sa call center sa cebu. sa kalooy sa Diyos dili man pod manigarillo ug dili pod hilig kape. ang iyang buhaton paghuman duty mouli ug matulog. akong gisupplyan pod hinoon ug anti-oxidants nga vits
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Re: Call Center Life
« Reply #7 on: July 13, 2008, 11:11:01 AM »

sa cordial ka?

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Re: Call Center Life
« Reply #8 on: July 13, 2008, 11:51:43 AM »


Welcome Call Center peeps to the American life!
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Re: Call Center Life
« Reply #9 on: July 13, 2008, 12:17:16 PM »
Akung cousin nga trabaho pod sa Call center inag out niya deritso sa computer makig chat lang
naho balita sa mga customer niya, sos adto lang niya e buga ang kalagot sa iyang computer games.
Hay buhay lagi kuno parang life!
You can never really live anyone else's life, not even your child's.
   The influence you exert is through your own life, and what you've
      become yourself.

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Re: Call Center Life
« Reply #10 on: July 13, 2008, 10:09:19 PM »
Korek gyud ka Ms BeLLe. Welcome to American life. Kanang na experience sa mga call center agents ron, that's the day-to-day life dire. People in the service industry get cursed at, it's part of the job. Dili lang gyud personalon kay ikaw ang alkanse. A tough skin is needed sa ing-ani nga klase sa trabaho.
If you're going through hell...keep on going...

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ms da binsi

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Re: Call Center Life
« Reply #11 on: July 13, 2008, 10:59:14 PM »
Bayat aka Bambi works on a graveyard shift for 10+ years man tingali to. I worked night shifts before but i never compalined kay that is MOOOOONEY! no money no honey! hahahhahhahhah

C2H4

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Re: Call Center Life
« Reply #12 on: July 13, 2008, 11:05:59 PM »
Sakto gyud! Hahaha! no money, no honey! malingaw man ko nimo oi

Dili gyud puede magtinapolan kay mapasmo ang bitok! Hehehe

Naa ko'y mga kaila nga pinoys sa CA Ms BeLLe, they are on welfare. Mga tapolan kaayo, dili mangita'g trabaho. Wala man unta deperensya sa ilang lawas,ka edad ra gud nako. Ning migrate lang gyud sa US para magpa welfare. They're disgusting.

ms da binsi

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Re: Call Center Life
« Reply #13 on: July 13, 2008, 11:22:03 PM »
Ngek very disgusting Thyl! aguuuuuuy! maglagut jud ko ing ana kay ato man na nga tax gikaon nila oi!

ijaraaa!

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Re: Call Center Life
« Reply #14 on: July 14, 2008, 12:43:31 AM »

dili :)

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Re: Call Center Life
« Reply #15 on: July 14, 2008, 02:27:15 AM »
"I worry when I go to the call centres that we are spawning a generation of chain smoking, coffee addicts or worse, chain smoking beer drinkers," Rosalie Montenegro, senior vice president of the Call Centre Business Group under Philippine Long Distance Telephone Co. (PLDT) told Reuters.

Ms Rose was our former boss but She retired from service a few months back, what she says is absolutely korek.
Consider pleasures as they depart, Not as they come.

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Re: Call Center Life
« Reply #16 on: July 14, 2008, 11:47:27 AM »

games ang usa sa akoa mga kalingawan sad after work besides japanese manga and anime. heheh kaysa mag-sige ug soroy2x ;D

by the way, wla ko sa call centre nag-work... usa sa akoa gi-support ang amoa call centre ug data centre.  :-X
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Re: Call Center Life
« Reply #17 on: July 15, 2008, 02:39:40 AM »



ngano maka smoke diay sa sulod sa office?

and can drink beers?

WRONG!

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Re: Call Center Life
« Reply #18 on: July 15, 2008, 03:06:03 AM »
haha.. they should be thankful sa call center industry
if walay agents, daghan na unta mga bars. disco pubs. nagsara.
usahay gud puro nalang agents naa sa mga hangout bar nga mahal mahal

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Re: Call Center Life
« Reply #19 on: July 15, 2008, 03:33:50 AM »
Kiams mga laid back nga mentality man nang ubang karaang tawo gud.

They think they could still go back to the Flintstone's way of life!  ;D  ;D  ;D



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