TUBAGBOHOL.com with Ligalig Mike Ortega

Into Your Heart => Anonymous Diary Blog => Topic started by: Ligalig-Mike on May 01, 2007, 01:44:01 AM

Title: Call Center Life
Post by: Ligalig-Mike on May 01, 2007, 01:44:01 AM
By Karen Lema (Reuters)

MANILA (Reuters) - Bernadette, Claidel, Ted and Layne are relaxing after work with a few bottles of cold beer and some cigarettes in a bar beside their Manila office.

It's 8 a.m.

"After working the night shift, we are very stressed out and want to unwind," said Layne, who, like his drinking buddies, works as a call centre agent in the Philippine capital and who declined, like the others, to give his full name.

A booming outsourcing industry is generating thousands of jobs and billions of dollars in revenues but many of its young employees are turning to caffeine, cigarettes and alcohol to deal with unsociable hours and demanding, sometimes abusive, callers.

"I worry when I go to the call centres that we are spawning a generation of chain smoking, coffee addicts or worse, chain smoking beer drinkers," Rosalie Montenegro, senior vice president of the Call Centre Business Group under Philippine Long Distance Telephone Co. (PLDT) told Reuters.

Workers often deal with up to 70 calls during their 11-hour shift, and admit that while the work is not physically tiring, it's wearing them down mentally and emotionally.

Customers cursing and insulting them are all in a day's work.

Claidel said one client accused her of "stealing jobs from the Americans" while Bernadette said a caller from New York told her he thought Filipinos "live in trees".

"Physically, it is not so difficult because you are just sitting down, but it's a different story when you get cursed at," said Claidel, while munching bar snacks.

"No one from my family and friends has ever cursed me."

PALPITATIONS

The Philippines, with a large pool of English speakers and cultural affinity with the United States, is developing as a strong second to India in the global outsourcing market, employing 200,000 people, mostly graduates fresh out of college.

Total industry revenues jumped 50 percent to $3.6 billion in 2006 and the government estimates they could rise to $12.1 billion by 2010 as companies shift higher-earning jobs overseas.

While the hours are long, the pay is good.

Entry-level wages are around 13,000 Philippine pesos ($275) per month, nearly double the minimum wage, and can quickly rise to around 20,500 pesos, excluding bonuses.

Dondie, who works for a global outsourcing firm in Manila, earns triple what he was getting as a university employee. The higher pay means he's able to compensate his family for missing birthdays and celebrations because of work.

But the 9 p.m. to 6 a.m. working hours to service the U.S. and European markets is tiring and coffee and caffeine loaded energy drinks have become a staple on agents' desks.

"After ten months of drinking coffee, I had to stop because I was already having palpitations," Dondie said.

An open plan office full of twentysomethings creates a hectic social life and Jose Torres, who joined PLDT's call centre to deal with employee relations, said new graduates would always party hard, regardless of their occupation.

"It goes with the generation of people between 18 and 25 years old who comprise the call centre workforce," he said.

PLDT is trying to make sure staff at Ventus, its call centre operation, live healthy lives by building them a gym and spa and setting up dormitories close to its offices. But Torres said the workers were ultimately responsible for their own well-being.

"We have to understand that the world is a global environment operating on a 24-hour basis," he said. "You can let the system swallow you or you can organise your life."
Title: Re: Call Center Life
Post by: kiamoy on May 15, 2008, 04:00:39 AM
only 2 amongst 108 agents sips coffee here in our account.. only 20+ smokes..

it's all in the mind.. really.
Title: Re: Call Center Life
Post by: hazel on May 15, 2008, 04:08:21 AM


you're one of the two. who's the other one? :D
Title: Re: Call Center Life
Post by: grazie7y on May 15, 2008, 04:49:05 AM
si Mocha ang isa.  ;D
Title: Re: Call Center Life
Post by: kiamoy on May 15, 2008, 05:22:30 AM
haha dili ate ginger.. i meant kanang everyday coffee jud ba,,kami ni mocha kana man lang na coffeeshops..for the sake maka tambay.. diri sa office only 2 ang coffee drinker for the caffeine..hehe
Title: Re: Call Center Life
Post by: bonbonquest on June 09, 2008, 06:00:43 PM
i've been dying to know where this alleged BPO in Bohol is... can anyone please tell me?... hehehe!
Title: Re: Call Center Life
Post by: simplylee on June 09, 2008, 07:37:39 PM
akong anak nga lalaki nagtrabaho man pod sa call center sa cebu. sa kalooy sa Diyos dili man pod manigarillo ug dili pod hilig kape. ang iyang buhaton paghuman duty mouli ug matulog. akong gisupplyan pod hinoon ug anti-oxidants nga vits
Title: Re: Call Center Life
Post by: insurectus on July 13, 2008, 11:11:01 AM

sa cordial ka?
Title: Re: Call Center Life
Post by: ms da binsi on July 13, 2008, 11:51:43 AM


Welcome Call Center peeps to the American life!
Title: Re: Call Center Life
Post by: Glen on July 13, 2008, 12:17:16 PM
Akung cousin nga trabaho pod sa Call center inag out niya deritso sa computer makig chat lang
naho balita sa mga customer niya, sos adto lang niya e buga ang kalagot sa iyang computer games.
Hay buhay lagi kuno parang life!
Title: Re: Call Center Life
Post by: C2H4 on July 13, 2008, 10:09:19 PM
Korek gyud ka Ms BeLLe. Welcome to American life. Kanang na experience sa mga call center agents ron, that's the day-to-day life dire. People in the service industry get cursed at, it's part of the job. Dili lang gyud personalon kay ikaw ang alkanse. A tough skin is needed sa ing-ani nga klase sa trabaho.
Title: Re: Call Center Life
Post by: ms da binsi on July 13, 2008, 10:59:14 PM
Bayat aka Bambi works on a graveyard shift for 10+ years man tingali to. I worked night shifts before but i never compalined kay that is MOOOOONEY! no money no honey! hahahhahhahhah
Title: Re: Call Center Life
Post by: C2H4 on July 13, 2008, 11:05:59 PM
Sakto gyud! Hahaha! no money, no honey! malingaw man ko nimo oi

Dili gyud puede magtinapolan kay mapasmo ang bitok! Hehehe

Naa ko'y mga kaila nga pinoys sa CA Ms BeLLe, they are on welfare. Mga tapolan kaayo, dili mangita'g trabaho. Wala man unta deperensya sa ilang lawas,ka edad ra gud nako. Ning migrate lang gyud sa US para magpa welfare. They're disgusting.
Title: Re: Call Center Life
Post by: ms da binsi on July 13, 2008, 11:22:03 PM
Ngek very disgusting Thyl! aguuuuuuy! maglagut jud ko ing ana kay ato man na nga tax gikaon nila oi!

ijaraaa!
Title: Re: Call Center Life
Post by: kiamoy on July 14, 2008, 12:43:31 AM

dili :)
Title: Re: Call Center Life
Post by: Brownman on July 14, 2008, 02:27:15 AM
"I worry when I go to the call centres that we are spawning a generation of chain smoking, coffee addicts or worse, chain smoking beer drinkers," Rosalie Montenegro, senior vice president of the Call Centre Business Group under Philippine Long Distance Telephone Co. (PLDT) told Reuters.

Ms Rose was our former boss but She retired from service a few months back, what she says is absolutely korek.
Title: Re: Call Center Life
Post by: G@Len on July 14, 2008, 11:47:27 AM

games ang usa sa akoa mga kalingawan sad after work besides japanese manga and anime. heheh kaysa mag-sige ug soroy2x ;D

by the way, wla ko sa call centre nag-work... usa sa akoa gi-support ang amoa call centre ug data centre.  :-X
Title: Re: Call Center Life
Post by: ms da binsi on July 15, 2008, 02:39:40 AM



ngano maka smoke diay sa sulod sa office?

and can drink beers?

WRONG!
Title: Re: Call Center Life
Post by: kiamoy on July 15, 2008, 03:06:03 AM
haha.. they should be thankful sa call center industry
if walay agents, daghan na unta mga bars. disco pubs. nagsara.
usahay gud puro nalang agents naa sa mga hangout bar nga mahal mahal
Title: Re: Call Center Life
Post by: ms da binsi on July 15, 2008, 03:33:50 AM
Kiams mga laid back nga mentality man nang ubang karaang tawo gud.

They think they could still go back to the Flintstone's way of life!  ;D  ;D  ;D
Title: Re: Call Center Life
Post by: kiamoy on July 15, 2008, 04:22:12 AM
mao lage te,
mga suko nga ang call center daw naka trigger ug smokers and drinkers..

then again..naa ramana sa tao. hmp
Title: Re: Call Center Life
Post by: ms da binsi on July 15, 2008, 05:33:07 AM
unsay PAKI nila if someone smokes and drinks as long as they dont smoke and drink on the job...

PAKIALAMERA whoever they are!
Title: Re: Call Center Life
Post by: insurectus on July 19, 2008, 02:22:25 PM
drink beer, die hard
Title: Re: Call Center Life
Post by: kiamoy on February 16, 2009, 05:16:48 AM
since daghan na mga call center aents na apil dre sa forum, speak up guys!

musta na inyu work? lingaw pa mo or napilitan nalang?

share your experiences..
Title: Re: Call Center Life
Post by: Bambi on February 16, 2009, 05:31:41 AM
This could be a very stressful job and hope it is good paid.
Title: Re: Call Center Life
Post by: kiamoy on February 16, 2009, 05:39:47 AM
Yes te, the pay is really good. But sa other account's (client) has very high demands. Pressured kaayu ang mga agents on meeting their metrics (grades).
Title: Re: Call Center Life
Post by: Bambi on February 16, 2009, 05:46:43 AM
Kiams, anybody with college degree  can apply this kind of job? or is there an extra basic course for this work? in my old times, wa pa may mga call centers sa ato.
Title: Re: Call Center Life
Post by: kiamoy on February 16, 2009, 06:21:52 AM
Anybody 18 y.o. / above who's done with 62 units (i think) or 2nd level sa college can apply in a call center.

But no matter how smart you are, if you do not know how to multi-task and can't keep up with the pressure is out or quits :D.
Title: Re: Call Center Life
Post by: Bambi on February 16, 2009, 08:51:00 AM
Oh I see .... mao diay nga smokers and coffee addicted  na ang uban. Well, as long as they will not take a strong drugs. I presumed that they are some who are not only workcoholic but also getting a alcoholic, right?  :(
Title: Re: Call Center Life
Post by: kiamoy on February 16, 2009, 09:02:53 AM
hahaha! that is also inevitable te. tho we prefer to call ourselves "everyday-social-drinkers" if ever there's some sense in it..

Last year it was 3wholemonths nga everyday mi mag inom.. tis a wonder nga di pu mahurot amo money... inom te from the time manggawas mi until 3 hours of sleep nalang before amo duty!! wew! bawal man gud absent.

being in a call center with your friends is like being in highschool without the academic pressure and with much money. :)  because dungan mi In and OUt.

but it changed when we had our 24 hours support, lagyo na kaayu amo scheds.. and im glad too because the "drUnking" stopped.
Title: Re: Call Center Life
Post by: Bambi on February 17, 2009, 07:00:47 AM
kiams little girl, unsaon naman lang ninyo kahigayon ug "panguyab" ug magsigi na lang ug tagay?  basin mo-ingon ang mga good looking boys... gwapa ug sexy unta  ning mga bayhana pero ang nakalisod kay  mga palahubog!  ;D
Title: Re: Call Center Life
Post by: bol-anon_ko on February 17, 2009, 08:04:43 AM
kiams, kinsa na HR Manager sa S****? I used to work for S**** before (pioneer TSE batch). Most of my colleagues might be managers and supervisors na cguro ang uban wla na sad dra..

sa dha pko.. .. whenever a customer would curse me.. sh*t , they'll get more cursin from me.. dli jud ko pa-alkansi....if they got attitude, damn, ive got a crazier attitude too..mao taas ray 10 months nko... ahahaha..... akoy gi sample sa pagsulod sa NEW HR Manager..
Title: Re: Call Center Life
Post by: kiamoy on February 17, 2009, 07:20:01 PM
bol-anon ko?!?! really? dili mana puydi kay basin ma sakpan sa client ..

sa ms. erna namang sa HR. :) unsa ka nga wave sa Accen****?

hehehe ate. wala naman na dre karun.. i mean tanan man gud vibes kaayu with each other.. lahi raman ang lyfestyle sa call center agents te uy..

(tabang mga ka CCA!!) :)
Title: Re: Call Center Life
Post by: Manong JOSE on February 17, 2009, 08:16:56 PM
Health risk is not the only problem which can be associated to the booming call center industry in the Philippines. A professor of mine once told that call centers are also capsizing the human resources of the country because qualified graduates (e.g., engineers, teachers, programmers) would prefer to settle for these high-paying call center jobs because of the attrractive compensation the companies are offering than really working at their respective fields where they could be highly utilized. The job of a CSR/CSA can be done by high school graduates whose English are of high quality.
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on February 17, 2009, 10:30:22 PM
in manila, there is this bar that only caters call center agents. it's in shaw boulevard in manduloyong. adto mi didto usahay moderetso gikan sa work. tanang customers didto puro call center employees from other companies. that was in 2005 when i was still single and can freely roam around the country.  :D
Title: Re: Call Center Life
Post by: bol-anon_ko on February 18, 2009, 02:48:34 AM

Nganu i censor man ang name sa Company Kiams? I thought ang account ra ang dli pwede isulti.. wla pa na ACCE**** na account kiams,, when SYK** CEBU started they had TECH24(first and only account)-murag wla na ni cya krun.. and then came Blue HIPPO(ambot ug naa pa ba sad ni krun)... yeah c ms. erna diay... regards nya ko nya kiams,, she might still remember me.. 

tell her thanks, for me kiams, what she did was somehow a blessing in disguise.. i pursued what my career was about(software development rather than general technical support)


Title: Re: Call Center Life
Post by: kiamoy on February 18, 2009, 02:49:21 AM
wala lang.. feel lang nako i tagu.. hehe :D gi tan aw raba ako sul ot ron kay mubo kaayu.. uh-oh
Title: Re: Call Center Life
Post by: bol-anon_ko on February 18, 2009, 02:55:55 AM
kiams, i think one of my ka batch is still there murag manager man sa PALM account for ASIA PACIFIC cguro.. c roy santiago.. kaila ka nya?
Title: Re: Call Center Life
Post by: insurectus on February 18, 2009, 03:07:51 AM
Nag abot tingali mo bai kadto anak ni kapag may katwiran ipaglaban mo
Sison apelido
Title: Re: Call Center Life
Post by: bol-anon_ko on February 18, 2009, 03:10:12 AM
Unsay pangalan,.. bsan gamay pami ngadtu dli nko ka remember tanan.. dugay naman gud to...
Title: Re: Call Center Life
Post by: kiamoy on February 18, 2009, 03:16:02 AM
alryan santiago? sila sabarillo kaila ka?
Title: Re: Call Center Life
Post by: insurectus on February 18, 2009, 03:28:06 AM
Jay Sison og ang himalayan nga taga hr si bodie
Title: Re: Call Center Life
Post by: bol-anon_ko on February 18, 2009, 03:40:27 AM

wla ko kaila ana nila kiams, maybe next 3rd to later batch na kana cla.. or cguro 2nd batch wla ko kaila tana sa second batch kay dli man to cla tech support engineers gud .. CSR's man to ilaha..
Title: Re: Call Center Life
Post by: bol-anon_ko on February 18, 2009, 03:41:49 AM

aw c Bodie kaila ko.. dnha na sad na c bodie pagsugod sa SYKES-CEBU..  naa pa c Chrisna dra sad?
Title: Re: Call Center Life
Post by: estaRiray on February 18, 2009, 08:34:42 PM

OO naa pa japon c Chrisna Ceballos....sa admin man sha na asyn....
Title: Re: Call Center Life
Post by: kiamoy on February 18, 2009, 08:42:36 PM
Hilo estariray.. mag smoke sad ka? agent ka?
Title: Re: Call Center Life
Post by: estaRiray on February 18, 2009, 08:57:40 PM

agent X44 ko sa S****...jejejee...depende ra sa mood...if lagot ko usa ra ream nga cigar ako mahurot pero if OK ako mood dli ko magsmoke
Title: Re: Call Center Life
Post by: bol-anon_ko on February 19, 2009, 01:54:27 AM
ti-aw ba gud ay isa ka REAM? taas ray isa ka tuig nmu ana oi.. pila ka pack ba sulod sa ream? 24 packs?  pila naman ka accounts naa sa sykes krun?

naa pa isa ka batch nko, actually batck 1.5 cila.. kami jud ang batch 1.. c ronald neri last nko nahibal-an murag supervisor or manager to cya sa DSL nga account btaw..

Title: Re: Call Center Life
Post by: bol-anon_ko on February 19, 2009, 01:54:49 AM
smoker ra ba kaayu to c Chrisna..
Title: Re: Call Center Life
Post by: kiamoy on February 19, 2009, 02:09:38 AM
8 na ang accounts (buyag) :) dako kaayu building sa S___ dili pajud ga abang.. and wala mangutang sa bangko.. sa cebu site rajud ni nga income ang gigamit :D
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on February 19, 2009, 02:49:38 AM
ang call center pioneer sa pinas particularly sa cebu ang sykes.
pero kahibaw ba mo ang dili sykes ang pinakaunang american company nga nag source sa cebu?
ang lexmark research and development corp (LRDC) maoy pinakaunang nag outsource diri sa cebu. nag outsource sila sa ilang mga software testers. nagsugod sila niadtong tuig 2001. ang sykes nagsugod sa cebu 2003 naman so una ug gamay ang LRDC. unya hapit tanang pioneer nga empleyado sa sykes gikan sa innodata ug LRDC ug lexmark jud. i used to work for lexmark so daghan ko kaila nga naa sa sykes nagwork. daghan sad ko mga friends, acquaintances nga nagwork or nag work sa una sa sykes.

facts:
*si ernani rubillos HR supervisor sa lexmark nahimong HR manager sa sykes.
*pioneer IT personnel gikan sa lexmark.
*chrisna ceballos gikan sa innodata.
*bodie HR is a close friend of my cousin from xavier university
*roy santiago is a friend of mine since we are both members of pacland. he used to work for cebu beach club before joining sykes
*batchmate ben cabacoy used to work for sykes, tech24

lexmark employees nga naa na sa sykes karon nya mga dagko na ug ranggo:
*robert sanchez, used to work for lexmark pero nibalhin sa sykes. i think team lead na siya karon
*kevin cayanong, another batch mate is from lexmark as well. murag manager na
*atoy vicedor
*amy estrada
*maricar añosa

Title: Re: Call Center Life
Post by: bol-anon_ko on February 19, 2009, 03:25:04 AM
ka batch nko na c ben cabatoy ... kanag uban gi nganlan nmumurag awahi na kana cla kay wla nko kaila ana nila.. kami nila cabacoy ug santiago ang batchmates..

dli man cguro ra lexmark na una bai.. mas una paman ang NEC kaysa Lexmark.  Timex labaw pang mas una sa Lexmark.. they have been outsourcing some of there jobs and projects to there cebu units..  i think bigfoot una pa sad sa lexmark cguro and some other  japanese software companies(nalimot nko sa name.. wla naman gud maapil sa akoa resume.. ahaha)
Title: Re: Call Center Life
Post by: kiamoy on February 19, 2009, 04:02:02 AM
aw dugay najud kaayu ka jez.. kaila ka rayner alba?
Title: Re: Call Center Life
Post by: bol-anon_ko on February 19, 2009, 04:24:07 AM
i knew a couple of alba's but not sure kun nakahimamat ba nko nang rayner alba..

bsta kiams mingaw pa kaayu ang KRC building adtu.. ang whole sykes kami ra ay tawu.. ahahahaa.. pwede pa mi mag hide and seek ddtu sa sulod.. ang tawu sad sa ubos ang  MIS Admin ra ug HR.. actually the position  that most of the 1st batch  applied for was the MIS Admin... but since isa ra ila kinahanglan.. most of us sa first batch were offered the TSE position but at a higher salary than the regular TSE jdu ... kay pioneering batch man mao naniguro ang SYkes nga dli mo palpak ang first account nila.. so they hired experienced and technically knowledgeable jud nga agents.. after d 2nd batch ilang gi-ubsan ang starting salary sa incoming batches
Title: Re: Call Center Life
Post by: estaRiray on February 19, 2009, 03:06:25 PM

dli ko sure...and wala sad ko kita niya nagsmoke
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on February 20, 2009, 12:00:29 AM
yeah, that's right pero ang gi outsource sa NEC, bigfoot ug uban pa kay dili man technical support nga sama sa gipangbuhat sa call centers. ang sa lexmark kay the whole tech support jud nila. mao bitaw tong humot kaayo ang mga taga lexmark ngasa sykes pagsugod jud open nila tungod sa experience. hapit ko masulod sa sykes sa una pero wala ko nadawat sa final interview na kay sige kuno ug stummer.

ka batch sad mo ni robert abarientos sa sykes sa una? daghan man ang gikan sa lexmark nga namalhin sa sykes unya namalik ug work sa lexmark karon.
Title: Re: Call Center Life
Post by: bol-anon_ko on February 20, 2009, 02:10:08 AM
maoba..uu ka batch mi ni  abarientos..  asa naman krun cla?
Title: Re: Call Center Life
Post by: insurectus on February 20, 2009, 04:12:19 AM
Naa man tech support ang bigfoot kanang naa sa ramos st. sa sms nila nga product
apil man tingali ang email gi support nila.
hahay missed the summer outing og free gym og spa sa bigfoot
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on February 20, 2009, 11:48:20 PM
wala nako kita nila ben ug robert. dugay na kaayo. mga 5 years na siguro.
Title: Re: Call Center Life
Post by: kiamoy on February 23, 2009, 09:24:34 PM


kaila ko nila upat
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on February 23, 2009, 11:38:52 PM
nindot ang life sa call center kay sige lang lingkod maghuwat ug tingkaon.
Title: Re: Call Center Life
Post by: kiamoy on February 24, 2009, 12:26:18 AM
hahah! sanglit manambok
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on February 24, 2009, 10:50:41 PM
makatambok diay kiams? nanambok na diay ka ron?
Title: Re: Call Center Life
Post by: kiamoy on February 24, 2009, 10:51:20 PM
asin.. niwang kaayu ko sa una..aw ambot..basin hayahay rapud amo account.lol
Title: Re: Call Center Life
Post by: Ronan071 on April 07, 2009, 12:11:29 PM
if all this things is really true i am very glad to here it.,.but there to many "bisyos" in call centers huh,.,drinking coffee is ok but f a person drinking it to much it may harm his health that's all thank you,.
__________________
Call Center Software (http://www.inin.com)
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on April 07, 2009, 10:35:33 PM
if you're working in a call center. you need to carefully watch your health.
Title: Re: Call Center Life
Post by: kiamoy on April 08, 2009, 07:07:09 AM
correct! more sleep. less alcohol, less fatty food, and no nicotine.

then again, i think nobody's watching.
Title: Re: Call Center Life
Post by: Mulligan on April 08, 2009, 08:44:54 AM

Call center agent..:  Can you click start->Run and type backslash CMD?
Customer ...........:  What's CMD?
Call center agent.:  Client Must Dieeeeeee (((((((((((((((((((((((((((((((((.
   ;D

Serious.  Tungod sa pag boom sa call center sa pinas, dako ug gikatabang ni sa ekonomiya sa atong nasud.   :)

Kudos mga graveyard shifters ... hehe   
Title: Re: Call Center Life
Post by: reign.call on April 08, 2009, 07:48:24 PM
I'm ready to live life, and there's no room for Call Center Purgatory anymore. It takes too much time, and has become counter productive. Call Center Software (http://www.inin.com)
Title: Re: Call Center Life
Post by: aduy on April 08, 2009, 08:42:30 PM
Everyone is off to bed, but not me, i actually just got out of the shower, getting ready for work.While everyone else calls it a day, i am just starting mine. This is how it is when you work in the call center. I still remember my days as a call center agent, and yes, it was my first time working the night shift and it was hard. I was used to working in the morning before i entered the call center industry and it was really not easy adjusting my body clock to what i call US standards. I didnt have a car that time so I had to take a bus going to work,(I was just a trainee that time with only training allowance so getting a cab was out of the question). On a good note, working nightshift has its advantages, mainly, travel time is shorter because there is less if not zero traffic.You also avoid the rush hours so goint to work and coming home is really a breeze.

While at work, I was amazed on how much coffee and energy drinks were consumed by the agents there I was doing outbound telemarketing that time so when we get on the phone, our supervisor does whatever she can to pump us up and keep the energy flowing while we were trying to get as many sales as we can. Background music, encouraging words and even a few bits of sweets here and there.Anything that would keep you up during the whole shift.

After the shift, some would get ready to go home, but some have other plans to end the day. That was where i first experienced drinking beer instead of coffee at 7am in the morning and this was not unusual for people that works in the call center. After a couple of bottles, I was ready to to go home, its still early so getting a ride home was easy. Ending my day and looking forward to a new day tonight.

That how my call center agent life was, there are some excitements and challenges in between but all in all, it was a great experience.Whenever i see or talk to somebody who is new in the call center, I cant help but see myself in them and I always tell them, ‘you still have a long way to go’, but don’t worry, the reward is well worth the journey.

Title: Re: Call Center Life
Post by: kiamoy on April 08, 2009, 10:20:57 PM
i can totally relate sa beers at 7am instead of my cup of Milo.. lol

wait, you have background music? wala lage me ana?
Title: Re: Call Center Life
Post by: PR0CESS0R on November 16, 2009, 09:17:17 PM
Nindot man ang CCA. Depende ra na sa worker.

Bisan asa ko ibutang nga shift, walay problema ko ana. Dali ra kaayo ko maka adjust. First 3 days ra ko maglisud ug adjust pero the following days murag normal ra. Depende ra jud pagdala sa imong self. Nya bisan ma graveyard or normal sked while working, dili man ko mo inom ug coffee or drink beer. Daghan kaayo resources nga pwede ko malingaw.

Dili ko CCA but I experienced what they did.

Halos akong ka batch sa college naa tanan sa CC. Ako ra nalain nila kay naa ko sa R & D.

Title: Re: Call Center Life
Post by: bol-anon nga cebuano on November 17, 2009, 02:45:37 AM
nindot sa call centers kay naay daghang chicks nga mga mamords.
Title: Re: Call Center Life
Post by: kiamoy on November 23, 2009, 01:20:46 AM
what the F is mamords? hehe
Title: Re: Call Center Life
Post by: hofelina on November 23, 2009, 01:33:08 AM
Parehas nimo day Mammords! ;D
Title: Re: Call Center Life
Post by: kiamoy on November 23, 2009, 01:51:50 AM
hahaha Ate what na nga dialect?  im amused you know it :d
Title: Re: Call Center Life
Post by: Scarb on November 23, 2009, 02:19:29 AM
dai Kiams, mamords as in preha ra sa new genre expression HUBAG (winky²)

  kana ba flawless morag porcelana ohom ja² ;D
Title: Re: Call Center Life
Post by: bol-anon nga cebuano on December 16, 2009, 04:59:40 AM
aw murag mamords jud tingale jud ni day kiamoy.
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