Author Topic: Outsourcing - A New Business Trend (Read 24198 times)

Lorenzo · « **Reply #100 on:** October 06, 2007, 11:11:04 PM »

That is true, Ate.

I cant help but feel a sense of superiority for the Filipino in comparison to other countries in the region. I dont think the Philippines needs to compare ourselves with nations like Thailand or Vietnam etc. These countries are developing and also third world, we, as a third world nation, need to compare and modify our policies to those of successful countries such as Singapore, Taiwan, Malaysia, South Korea etc. The strengths of the Philippines comes not in natural resources (to an extent it does, but not prime) but in the education system of the country and the demographics of our society. The Philippines, a nation of almost 100 million people, has a national literacy rate of over 92%, with the country very fluent in English and the native languages, we have thousands of technocrats that are hard working and globally-respected in terms of work ethic. We are too educated, as a people, to settle for less such as the sweat shops found in Vietnam, China and Thailand. And why should we? Our people deserve the best. I dont want to down grade the neighbouring countries, but I have not come into contact of Thai or Chinese doctors, nurses, engineers, pharmacists, and teachers here in the United States in the same frequency and number as that of the Filipino.

In the professional field, everyone knows Filipinos are hard working, exceptionally smart, and humble in their work.

The Philippines I see in the 21st century is a hegemon in service industry. Our country has everything, massive man power, vast natural resources, high education, work ethic, which places the country in the verge of a national boom (happening already as our gdp grows at 7.5%). Bring in the foreign investments---and you will see the rise of our bayan. Give it 4-5 decades.

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pioneer · « **Reply #101 on:** October 06, 2007, 11:15:25 PM »

Yes, Bran, we all have what it takes to make this country an industrialized one, but we don't have sincere leaders.

My conclusion is that our country is going down because of the greed of the politicians. Remove all politicians and we'll have a better Philippines.

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ms da binsi · « **Reply #102 on:** October 06, 2007, 11:19:28 PM »

gakos gakos jud kas imong unlan noh?

bahin sa topic,

sakto ka dodong,

we are gearing more towards service-oriented businesses...

our most notable exports are our people, working in every corner of the globe...

but it would be nice kung ma hatagan pud atensyon ang atong pag export ug mga products

right now, all i could think of nga pinaka daghan nato'g export, is our rattan furniture...

sa north america and europe, hit kaayo nang rattan...

C2, di ba pod mahurot ang atong rattan sa forest nato???

i was wondering kung naa bay mo re plant anang mga kahuya na...

i can remember when i was still there nag negos ko ug rattan,, raw pa wa pa ma process and was banned kay dili na pakuhaan ang kabukiran..

where did they get these materials???

so there is a tendency nga mahurot na pod ni???

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C2H4 · « **Reply #103 on:** October 06, 2007, 11:20:09 PM »

Mao jud, dodong.

Maybe while eliminating our weaknesses, we should focus on our strengths pud. And our strength lies in our people. Ning rival na ta sa mga Jews sa diaspora, mas far-reaching pa gani atoa.

I really like the way you think, dodong. Visionary, you have the ability to visualize the big picture. A hundred young people like you, mobalik mo sa Pinas puhon, that'll radically alter how we run things.

Already, our country is favored by outsourcing companies, tungod sa atong facility for English. If not for the peace and order situation in the country right now, mas daghan pa jud unta investors sa atong nasud.

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Lorenzo · « **Reply #104 on:** October 06, 2007, 11:23:00 PM »

I agree with that Mike. We have too many cronyism in our politics, and too much porkbarelling. We need younger, and new politicians. Enough with the old, and in with the new.

We also need to stop electing actors and actresses in politics. Its such a shame, when we have so much talent and so much possibilities with the youth. Most of these actors have no secondary and post-secondary education at all. And we are trusting them to run our industry, economy, military? Look at what happened to Estrada. We need to elect officials that are experienced in the beaurocracy, and look to new leaders in our graduates from law school etc.

The country needs to stop electing entertainers. If Rizal, Aguinaldo and Bonifacio could how things are now, they would keel in their graves with agony...

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Macky Ferniz · « **Reply #105 on:** October 06, 2007, 11:33:02 PM »

The Philippines economic plan is following the path of nations such as India and Malaysia, which is more service oriented. Look at the amount of foreign investment in the IT sphere in the country, as well as the rising banking systems in the country--and this will continue to rise as foreign demand for high skilled laborers in the Philippines is at hand. The Philippines, unlike China and Thailand, graduates thousands of highly skilled individuals in the engineering, medical, teaching, banking fields every year--and are employed abroad, unlike the manufacturing-oriented economies of the region.

Ate Belle did bring up a great point. Why would the Philippines need to import raw materials from Thailand and China considering the Philippines itself is endowed with rich natural resources? Forgive me for being limited in the fields of economics and marketing, perhaps Mr. Ferniz and others could care to explain this?
Thanks.

Good question there Bran and I am expecting somebody would ask.

Everybody knew that China is the cheapest manufacturer of raw materials. At the moment, they have all the facilities to manufacture almost everything.

Whereas, if we manufacture the raw materials (mainly the plain cloth), we have to start with investing on big machineries like the loom.

Hence, it would take a lot of gamble to start someting big. Moreover, this is only half of the story. The other half is what marketing is called the ATL (Above the line) expenseses such as advertisement, Print Materials, Publicities, Agents/representatives to promote your products and marketing. You have to invest on a Website, promoters, Newspaper Ads to be known.

Hence, you have to manage your limited/available budget wisely.

In other countries, such as China, Germany, France, UK, USA their governments are supporting private enterprise by organizing International Trade Fairs. They even built a facility for this such as in Fiera, Milano Italy, where it is like a huge city with hotels and convention centres are build just to showcase thier private industry. Also the Shanghai and Guangzou Exhibition Centre in China. Germany is also hosting the yearly Hymtex Textile exhibition in Munich.

So, private businesses don't need to spend huge budget for publicity because their government is supporting them. Besides, these will draw an influx of international visitors, thus benefiting resorts, hotels and tourism industry in general.

As I have explained previously, buyers are looking for new unique designs and quality is only a second criteria.

In the general sense, this business is service/skilled oriented and not manufacturing oriented. That's why we are not bothered about the raw material (the manufacturing oriented), but rather, focus on the design and assembly, the creative service oriented side.

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Lorenzo · « **Reply #106 on:** October 06, 2007, 11:53:04 PM »

Thank you for that detailed explanation, Mr. Ferniz.

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junayag · « **Reply #107 on:** October 07, 2007, 07:21:05 PM »

all sectors of the society must work cohesively towards one direction and this requires a trusted sincere leader to transform the rotten into a new breed ...

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junayag · « **Reply #108 on:** October 22, 2007, 01:55:58 AM »

Cebu is growing in terms of outsourcing business potentials... If Cebu can do it, why not Bohol? di ba?

instead of Bol-anons going to Manila or Cebu sa Bohol na lang... hoping our leaders in the province could initiate this endeavor....

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Gervistill · « **Reply #109 on:** October 24, 2007, 08:57:24 AM »

yes sir Jun..we can do it..we have quality/quantity of workforce we only lacking financial infrastructure according to source.

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junayag · « **Reply #110 on:** October 25, 2007, 12:12:02 AM »

hope concerned sectors could initiate working on a promotional investment dialogue with prospective partners / investors to translate this concept into a workable, productive, beneficial endeavor to our beloved province.

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ben · « **Reply #111 on:** October 25, 2007, 10:18:22 AM »

Cebu is growing in terms of outsourcing business potentials... If Cebu can do it, why not Bohol? di ba?

instead of Bol-anons going to Manila or Cebu sa Bohol na lang... hoping our leaders in the province could initiate this endeavor....

Didn't Cebu take some projects from Bohol - callcenters that were due to be set up in the top floor of ICM. Reason was due to poor internet connectivity here. This is just what I heard. Maybe someone else can confirm.

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junayag · « **Reply #112 on:** October 26, 2007, 10:16:39 PM »

hello Mr. Ben,
I thanked you for your sense of belongingness though you're not a full-bloodied Filipino and Boholano, yet you have that concern as manifested in your inputs.

Some personnel of the callcenters in Cebu are Boholanos. There might be some truth in "deficient connectivity" as some towns I knew don't even have internet connections...

why I aspire to enhance the probabilities to establish in Bohol because we only rely heavily on agriculture and tourism... at least we could diversify into something with available resources...

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udtohan · « **Reply #113 on:** October 26, 2007, 10:19:20 PM »

that's true...

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junayag · « **Reply #114 on:** October 26, 2007, 10:33:00 PM »

hi leo, you could assist on this endeavor by spreading the word with pen as the instrument. with your network and drive to make something different in Bohol, we will achieve what we aspire...

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udtohan · « **Reply #115 on:** October 26, 2007, 10:37:13 PM »

sure..i PM you my email addresses

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junayag · « **Reply #116 on:** October 28, 2007, 01:07:43 AM »

should you feel I could contribute or participate , enhance or add value to your endeavors, please feel free to reach me.

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junayag · « **Reply #117 on:** November 13, 2007, 02:01:17 AM »

maayo unta kon mabasa ni sa mga entrepreneurs and politicians so they could forge a mutual relationship in putting Bohol in the map with Outsourcing business potentials...

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ben · « **Reply #118 on:** November 13, 2007, 05:09:59 PM »

One key element to making outsourcing work is to have someone in the place you're servicing (eg USA). They should ideally have sufficient contacts to sell to in order to get your business up and running. An ideal opportunity for OFW professionals methinks - to send work here from their host country.

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benelynne · « **Reply #119 on:** November 13, 2007, 11:00:07 PM »

One key element to making outsourcing work is to have someone in the place you're servicing (eg USA). They should ideally have sufficient contacts to sell to in order to get your business up and running. An ideal opportunity for OFW professionals methinks - to send work here from their host country.

Hi Ben,

How do you personally assess the state of internet connectivity in Bohol? I would like to know, for instance, if the bandwidth is enough to serve the needs of your business? It seems to me that we have members in this forum who are connecting even from the far corners of the island.

I have friends running small- to medium-size call centers servicing the 250,000-strong Filipino market in Japan selling products such as ABS-CBN's newest video-on-demand TFCko service (they have recruited 10,000 subscribers in the first 7 months), beauty products, international telephone cards, what-have-you.

As I was thinking of slowly setting up shop in Tagbi myself, a call center was one of the projects I thought of. But I do not know if the infrastructure can support the business. I heard from my friends that their Visayan telemarketers are the best performers--if only because majority of the Filipino residents here are from the Visayas and Mindanao. I presume the regional profile of OFWs in other countries is similar.

Another prospective business that can easily be outsourced is publication design. As I myself used to publish a monthly paper, I belong to a group of publishers and editors who always complain about the high cost of content and graphic design--page layouts, advertising design, etc. I can imagine that artistic ability abound in Bohol.

But I really wonder if the present internet infrastructure in Tagbi can make outsourcing of such services feasible. It sure would be a big boost to the local economy if we get a portion of these outsourcing jobs from overseas.

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ben · « **Reply #120 on:** November 14, 2007, 08:35:46 AM »

How do you personally assess the state of internet connectivity in Bohol? I would like to know, for instance, if the bandwidth is enough to serve the needs of your business? It seems to me that we have members in this forum who are connecting even from the far corners of the island.

Hi Benelynne,
I think the connectivity is improving. However sometimes there can be multiple failures - as we saw earlier this summer. For most of June and July the connections were terrible because of various parts of the infrastructure blowing up. Imagine what a 1 month outage could do to your business' performance and cashflow!
AFAIK you can get a good enough connection now to do voice over IP. I think it works thus: you pay a lot of money for a commercial connection from an ISP, then they prioritise your connection over the guys with regular plans. Not always the case, but quite common.
cheers,
Ben

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benelynne · « **Reply #121 on:** November 14, 2007, 10:46:00 AM »

Hi Benelynne,
I think the connectivity is improving. However sometimes there can be multiple failures - as we saw earlier this summer. For most of June and July the connections were terrible because of various parts of the infrastructure blowing up. Imagine what a 1 month outage could do to your business' performance and cashflow!
AFAIK you can get a good enough connection now to do voice over IP. I think it works thus: you pay a lot of money for a commercial connection from an ISP, then they prioritise your connection over the guys with regular plans. Not always the case, but quite common.
cheers,
Ben

HI Ben,

Thanks for this prompt reply. I really want to hear feedback such as yours from those who have set up shop in Tagbi. I believe Tagbi should set its priority on the service industry, given the geographical constraints as well as concern for the environment. I think better internet connection and improved telecom infrastructure as a whole will make the place more business-friendly.

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ben · « **Reply #122 on:** November 16, 2007, 09:07:41 AM »

HI Ben,

Thanks for this prompt reply. I really want to hear feedback such as yours from those who have set up shop in Tagbi. I believe Tagbi should set its priority on the service industry, given the geographical constraints as well as concern for the environment. I think better internet connection and improved telecom infrastructure as a whole will make the place more business-friendly.

Hi Benelynne,
thanks for your interest in the subject! Are you positioned to advocate better telecoms infrastructure to the powers that be? Was thinking that this topic could be brought to the attention of said powers - perhaps by the elites of society that I find here in TB

As for me, I haven't fully set up shop here yet. I initially got bogged down with red tape, after which purchasing and extending a new office is taking far longer than expected. Still, we'll get there eventually.
Cheers,
Ben

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benelynne · « **Reply #123 on:** November 16, 2007, 11:02:24 AM »

Hi Benelynne,
thanks for your interest in the subject! Are you positioned to advocate better telecoms infrastructure to the powers that be? Was thinking that this topic could be brought to the attention of said powers - perhaps by the elites of society that I find here in TB

As for me, I haven't fully set up shop here yet. I initially got bogged down with red tape, after which purchasing and extending a new office is taking far longer than expected. Still, we'll get there eventually.
Cheers,
Ben

I think we are kindred brothers in more ways than our name, hairstyle and charm.

Sure, telecoms infra should be first on the economic agenda of the powers that be. You are there, so you probably have a good grasp of what to do first. I also believe our members here--Delaguna, Melrose and the many hidden others--can lend their voice to this advocacy. You can perhaps enumerate the specific concerns that need to be addressed, and we can draft the private sector position on Tagbilaran's economic blueprint that will justify such investment.

We should bring this to the level of our representatives to the national government thru House Rep. Edgar Chatto while the president is still enamored, politically and otherwise, to Bohol.

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ben · « **Reply #124 on:** November 16, 2007, 11:57:23 AM »

I feel a little unqualified to comment on the specifics of the telecoms infrastructure. I'm just a consumer, not a hardware/telecoms expert.
From my point of view we require (in order of importance):
1. greater reliability. current situation: globe and smart have outages almost every day
2. more bandwidth capacity. Globe told me this summer that they can't offer the very high speed connections (2Mb/s and up) because there simply is not the capacity. Note that the speeds advertised for ordinary consumer connections are greatly exaggerated.
3. lower prices - this goes with more bandwidth: for a commercial connection good enough for your operation I'd estimate the current cost at PHP100,000 per month (for 2Mbit/s up/down guaranteed speed - if that was available).

don't quote me on these figures - best to contact the ISPs directly and get their latest information. Is Jerome Auza on TB? he knows what he's talking about in respect of this topic.

I will ask my friend who's just set up a similar operation in Davao about his experience.

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junayag · « **Reply #125 on:** November 17, 2007, 02:05:17 AM »

It is envisaged that those who will be participating in preparing a "blueprint" for Bohol's future economic development / agenda shall be represented by all sectors and not from the chosen few...with everybody talking around the table, it would be more credible and workable...

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junayag · « **Reply #126 on:** February 07, 2008, 01:23:52 AM »

Outsourcing is not only call centers.... generally, outsourcing is sub-contracting... anything that could be outsourced has potential for business....

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junayag · « **Reply #127 on:** February 11, 2008, 02:01:51 AM »

Outsourcing in literal terms means sourcing from outside. The term is increasingly used to refer to sub-contractin of a set of functions or processes from one to another.

Outsourcing is being pursued as an active business strategy in the current economic scenario since it enables to focus on core competency areas.

The activities that are being outsourced could range from customer service, telemarketing, IT management, market research, software development,human resources and even financial portfolio management.

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junayag · « **Reply #128 on:** February 17, 2008, 12:16:06 AM »

In outsourcing, anything that can be outsourced are the services that the business could offer. In fact, there is little that cannot be outsourced.

Outsourcing services that can be provided include software development, data entry, wealth management, legal services, payroll services, patent writing, evaluating and assessing potentials of other firms, analysis of business opportunities, manufacturing, test reporting, human resources, etc.... the list is endless....

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junayag · « **Reply #129 on:** February 21, 2008, 01:44:54 PM »

With competitiveness in the market ...one must add value to the product or service.... quality standard must be on top of the list of the attributes....

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ben · « **Reply #130 on:** February 21, 2008, 04:16:55 PM »

With competitiveness in the market ...one must add value to the product or service.... quality standard must be on top of the list of the attributes....

From my experience, during a period of outsourcing from UK to India, the big driver for the change was simply $ per head. The accountants who run companies primarily like to see that amount drop.
The company that I worked for was a bit late on the outsourcing bandwagon, by which time all the best companies in India were fully booked, so they did a deal with a lesser company. The staff had little training, the mistakes and inefficiency were evident.
Nevertheless, the management of the UK company were happy enough. For even the very skilled jobs quality wasn't in the forefront of their minds!

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junayag · « **Reply #131 on:** February 22, 2008, 10:06:15 PM »

Ben,

When one is in dire need, there would be no choice... whenever it meets the minimum requirements then one patronizes... but given enough options... having quality has the edge...

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ben · « **Reply #132 on:** February 23, 2008, 09:16:41 AM »

Ben,
When one is in dire need, there would be no choice... whenever it meets the minimum requirements then one patronizes... but given enough options... having quality has the edge...

An afterthought: Since wages and costs are higher the Indian equivalent, quality is a must - to justify the higher fees we'll have to charge.
The quality of service here benefits from the Pinoy communication skills and compatibility with international business culture - that is already in our favour. However I worry that most of the brightest and best people are already OFWs.

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junayag · « **Reply #133 on:** February 25, 2008, 12:47:46 AM »

I agree to you Ben... some of the brightest are OFWs... there is "brain drain"...This fact is already a foremost concern... hence, the re-integration process has been given importance recently...

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junayag · « **Reply #134 on:** February 27, 2008, 12:48:14 AM »

The re-integration process encourages Entrepreneurship among OFWs. When many entrepreneurs opened businesses... they create opportunities... this means more employment and people no need to be part of the exodus.

When we embrace "Outsourcing", talents will be harnessed, more services will be required... outsourcing a multiplier factor....

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junayag · « **Reply #135 on:** February 29, 2008, 02:12:45 PM »

Learned some good news that the provincial government was forging an initiative with PLDT to enable to put up a 600-seat call center in Tagbilaran for a start. Maayo ni... we just look forward that our manpower resource could meet the requirements in terms of IT and English proficiencies...

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Lorenzo · « **Reply #136 on:** February 29, 2008, 02:13:49 PM »

Thank you for the good news, Mr. Ayag.
Excellent news!

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junayag · « **Reply #137 on:** February 29, 2008, 02:20:34 PM »

Yes Bran, maayo ni masugdan...aron ang new generation nga taga atoa dili na molangyaw...more employment.... lessening exodus /migration would also lessen family dis-integration (break-ups)...

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junayag · « **Reply #138 on:** March 18, 2008, 12:16:32 AM »

In consonance with the vision of introducing a glimpse or peep of outsourcing business in the province through a Call Center, I've learned that the learning institutions (universities, colleges and schools ) are forging efforts to develop cadre of professionals who excel in communications skills as they'll be the ones to be tapped for this undertaking...

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junayag · « **Reply #139 on:** April 07, 2008, 12:54:13 AM »

A business soon to be launched in Bohol shall engage in Outsourcing Solutions...hence,those service providers that embedded quality will certainly be the first choice in patronizing their products and services...

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benelynne · « **Reply #140 on:** April 07, 2008, 10:15:51 AM »

Hi Jun,

Sorry for having been so irregular in TB in the last few weeks or months. So are you all set for the business launching? I am scheduled to be in Tagbilaran in May... I am settling my family there ahead of me, while I hope to travel more frequently between home and Japan depending on business opportunities.

I was just thinking of asking existing call centers to optimize return on their capacities by selling products to Japan-based Filipinos, more than 60% of whom are Visayans. Since communication is basically Filipino to Filipino, and most likely Visayan to Visayan, we can skip the unwieldy problem of English communication skills. There is an estimated population of 250,000 Filipinos in Japan (of whom 50,000 are undocumented). I heard that call centers serving North American markets are still undermanned because they cannot find Filipinos with the required English capability. My job is to provide the product and the client database.

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junayag · « **Reply #141 on:** April 09, 2008, 12:06:39 AM »

Nice to have you back Mr. Bennelyne.... it's been a long time... we missed your words of wisdom...

From what you've mentioned, there is gap as to competencies in catering to the requirements relevant to your endeavor.. we could explore on this... and hope to discuss in a more appropriate time.

Looking forward to that...

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kiamoy · « **Reply #142 on:** April 09, 2008, 12:15:31 AM »

hmm.. junayag,..kana cge shagit sa karsada ay..maka pungot.

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junayag · « **Reply #143 on:** April 09, 2008, 12:18:42 AM »

Nganong makapungot man??? would love to help you....

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kiamoy · « **Reply #144 on:** April 09, 2008, 12:21:04 AM »

some are actually not doing it for the betterment of our country..

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junayag · « **Reply #145 on:** April 09, 2008, 12:48:24 AM »

Moving and working on changes towards patriotism must start from within ... in every individuals... positive values must be aligned ... rewarding for many...if we advocate on what is good and beautiful for us... these will also be infectious to others...and be embedded as a norm... by then... a more caring and loving community will prevail....

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junayag · « **Reply #146 on:** August 13, 2008, 08:24:41 PM »

Just an update... We've just launched OPTIONS & CONCEPTS - an events management, training & consultancy and outsourcing solutions in Bohol. Visit our website : www.optionsandconcepts.com

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Author Topic: Outsourcing - A New Business Trend (Read 24198 times)

ben

udtohan

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