Author Topic: Global Bohol Inc.--business idea for interested TB members  (Read 15962 times)

benelynne

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Global Bohol Inc.--business idea for interested TB members
« on: November 14, 2007, 10:58:38 PM »
Rather than fight off the addictive TB habit, why not make hanging out here worthwhile and productive? Allow me to propose a business concept that will add value to the time we spend here. I think the global network of Boholanos we have established within a brief period can be mobilized to make a positive contribution to Bohol's economy and provide employment opportunities to Boholanos.

This is an invitation for brainstorming. Your inputs and reality check are most welcome.

If needed, I will break down my own ideas to digestible bits. I hope we could eventually come up with a working project under what we may tentatively call Global Bohol Inc.

Potential Projects

Call Center

I believe that the most suitable industry for Bohol is in the service sector. Being based in Japan, I can only speak about tested business opportunities here that will earn us foreign currency (yen) with minimal investment whose profits and risks we can spread among those who are interested.

You see, there are about 250,000 Filipinos here, more than 50% of whom are from the Visayas and Mindanao. As Japan is still the boomtown of the world, the Filipino market segment is lucrative. Just to give you an idea, the Philippine-bound international telephone traffic hovers only between 3rd or 4th in volume after the US, China and Korea. Door-to-door cargo forwarding accommodates about 10,000 balikbayan boxes every month. ABS-CBN has sold about 10,000 subcriptions to its new video-on-demand TFCko product within seven months of launching.

Based on the data I gathered from industry sources, more than 60% of the above sales are made by call centers, mostly based in Manila. To think that there are more Visayan-speaking than Tagalog-speaking Filipinos in Japan! I was thinking: if Tagbilaran has the minimum required infrastructure for a call center, why not do it here? We have the advantage of speaking the predominant language of the target market, lower rent and other overhead costs.

At an ABS-CBN Japan meeting today, to which I was invited as a consultant, a Korean dealer who has a network of 10 Manila-based call centers asked me to help him expand the market for his company's products: prepaid telephone cards, rechargeable telephone cards, internet subscriptions, cellular phones, etc. (all of which are a staple consumption of Filipinos). ABS-CBN is also offering an attractive yen-denominated commission for its TFCko subscriptions.

I have a database of about 12,000 Filipino residents in Japan. The product suppliers are also willing to provide us with client data.



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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #1 on: November 14, 2007, 11:55:46 PM »

Macky Ferniz

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #2 on: November 15, 2007, 01:33:50 AM »
Call center is one nice idea Mr. Benelyne. It is lucrative, it needs only a minimum initial capital and it is a low risk venture. However, let us not forget that call centers have already reached its predominant stage. That means you are not alone, but you have to deal with lots of competition from various companies in order to grab a share in the market place.

So, this is just one of the idea and let us not limit our minds to existing businesses that we saw and heared. Think of something new, unique, something innovative, think outside the box. Think of something that yields exponential growth with less input, less effort and low risk.

Once you come up with an idea, you have to do the SWOT analysis(Strenth, Weakness, Opportunities and Threats).

Yes, a call centre could be something good to start with.

Over and above, a company has to be built first to host the business. This company must consist of strong leaders, must have a noble vision with policies built on ethics (pro-labor, pro-environment).

I am thinking of something and will come back on this thread soon.

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benelynne

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #3 on: November 15, 2007, 09:16:19 AM »
Call center is one nice idea Mr. Benelyne. It is lucrative, it needs only a minimum initial capital and it is a low risk venture. However, let us not forget that call centers have already reached its predominant stage. That means you are not alone, but you have to deal with lots of competition from various companies in order to grab a share in the market place.

So, this is just one of the idea and let us not limit our minds to existing businesses that we saw and heared. Think of something new, unique, something innovative, think outside the box. Think of something that yields exponential growth with less input, less effort and low risk.

Once you come up with an idea, you have to do the SWOT analysis(Strenth, Weakness, Opportunities and Threats).

Yes, a call centre could be something good to start with.

Over and above, a company has to be built first to host the business. This company must consist of strong leaders, must have a noble vision with policies built on ethics (pro-labor, pro-environment).

I am thinking of something and will come back on this thread soon.

The idea dawned on me at the dealers' conference called by ABS-CBN Japan in Tokyo last night in which it was disclosed that in the case of the IPTV product, more than 70% of sales last month were generated by Manila-based call centers. If you look at the data for this product, the market is really far from saturation, as the total penetration is still less than 5%.

And it's not only ABS-CBN that's dashing at the plum Japan market. GMA is also trying to make a homerun in the more traditional satellite broadcast market. Channel 7 has tied up with a Japanese company that has a call center in Ortigas Center (just imagine their operating cost).

On the other hand, telecom services are recurring consumer products whose demand--given the close-knit nature of Filipinos who love to talk long distance about anything--will never taper off. From my pulse of the market right here on the ground, Japan-bound call center industry can still accommodate players. Many of the marketing companies, like my Korean friend, here are still frenziedly looking for call-center partners.

You're right, Macky Ferniz, we need an initial project that is easy to set up, with manageable overhead and will generate immediate cash flow for us. Correct me if I am technologically naive, but if you have an internet cafe with ten terminals, you can easily convert it into a call center using IPphone. Paging Mari! The difference is that you will be earning foreign currency (yen). I can assure you, as soon as at least ten telephone lines are installed, we can immediately get the ball rolling as I have a client database and the suppliers' products. Payment cycle from point of sale is two to three months.

The Japan market is a good start for this company because we do not need intensive language training for telemarketers (no need for American or British accent) as the market we will be serving is the Japan-based Filipino, who is likely a Visayan 6 out of 10 times. So our training will be directed at marketing skills and product knowledge.

Once we get on the track, of course we can widen our market to the more sophisticated North American or perhaps British markets. And if we have the basic operating infrastructure and a regular cash flow, we can venture into more innovative fields you're thinking of.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #4 on: November 15, 2007, 09:38:19 AM »
To discuss the mechanics of setting up the company in more concrete and simplified terms, those among us who are based in Tagbilaran can make a cost study of the initial investment. Offhand, I think Php 1 million is sufficient for the basic infrastructure--but I am not really sure.

We can then issue shares, perhaps at $50 or $100 per share or its peso equivalent. As this is an incorporation, we can then have a board of directors, which will decide on organizational and operational matters. Jun Ayag and our other corporate men can perhaps share their wisdom on financial and organizational matters. Our members in the legal sector and in the government can perhaps give us administrative guidance.

We who are based overseas can mobilize our marketing network to keep this company busy. Eventually, we look forward to timing our vacation during a payout of dividends.

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Macky Ferniz

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #5 on: November 15, 2007, 07:42:54 PM »
This is very interesting. We need brainstorming, more research, more analysis.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #6 on: November 16, 2007, 08:00:31 AM »
This is very interesting. We need brainstorming, more research, more analysis.

Potential Projects

Travel & Tour


It would certainly be fun to have EBs and travel around Bohol, but even more fun if we could do it in the best places in town at the best rates. As a corporate entity, Global Bohol Inc. (GBI) can serve as a booking agency. The discount we get depends on the number of quests we bring to the hotels and resorts... Bisag sa mga taga TB lang and their families, whose members go home at least once every three years, I think we can already gather the minimum number to get corporate rates. Count our friends, colleagues and acquaintances. Include those among us who want to actively promote Bohol as a tourist destination. GBI can add more value to the service by handling the ground logistics--the transportation and tour guide services.

The Department of Tourism (DOT), if you notice, is really pushing Bohol to the fore of its tourism campaign worldwide. I was told the Japanese are the most numerous visitors to our island, followed by Koreans. The DOT has created a special promotional unit called the "Japan Team" to give their campaign in Japan a more vigorous push. I am sure they are doing similar initiatives in North America, Europe and other major tourist markets. We are in the best position to take advantage of these opportunities. We just have to gel our ideas and put our act together.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #7 on: November 16, 2007, 09:21:53 AM »
(about the call center) The fact that your operators can speak Visayan, that's what sticks out as the unique advantage.  If you have permission to use that client data to make sales calls - then definitely, go for it!
I'm sure you and your fellow OFWs in Japan could come up with the capital needed - but am I correct in thinking that you want to offer it as an opportunity to the wider Bohalano community - who may be in greater need of a good investment?

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #8 on: November 16, 2007, 10:32:02 AM »
(about the call center) The fact that your operators can speak Visayan, that's what sticks out as the unique advantage.  If you have permission to use that client data to make sales calls - then definitely, go for it!
I'm sure you and your fellow OFWs in Japan could come up with the capital needed - but am I correct in thinking that you want to offer it as an opportunity to the wider Bohalano community - who may be in greater need of a good investment?

You're right, Ben. I will certainly encourage some of my friends to invest, but I am offering this to the Boholanos first because the operation base will be Tagbilaran.  I myself will invest in this company, but I don't want to overstretch myself by looking at the day-to-day operations. I think there are more Boholanos who are familiar with the local terrain and can handle this better. As Macky here says, we just have to maintain a high standard of corporate management.

I myself am running a small company in Japan, and most of the product providers are actually my clients whose documentary, translation and marketing collateral needs I service. In fact, ABS-CBN has designated my company as a dealer. There are three other companies--two in the telecom and one in the beauty product (interestingly, the Filipino market here is 80% female)--that are enthusiastically urging me to set up a call center to sell their products. But I am willing to subcontract all the marketing jobs they are giving me to GBI, should this entity indeed be realized.

I am in possession of a client database of 12,000 from my various clients--telecom, cargo, magazine and TV subscriptions. There will definitely be ethical considerations in the use of these data for marketing--but most of these data were openly volunteered by the clients in the various promotional events and campaigns I have done for my corporate clients. Moreover, to boost our sales activities of their products, my corporate clients themselves are willing to provide us with additional data. They would like to outsource their marketing operation to GBI.


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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #9 on: November 16, 2007, 02:44:12 PM »

Very interesting topic.

Call center based in Tagbilaran -- the government still needs to put in place the digital/broadband backbone to meet the technical requirements. I heard PLDT is one of those considered to install this. Globelines broadband is here but we are not sure this is already sufficient.

Travel & Tours -- To be accredited with DOT, the minimum capital investment is P500,000.00.



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benelynne

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #10 on: November 16, 2007, 03:31:53 PM »
Very interesting topic.

Call center based in Tagbilaran -- the government still needs to put in place the digital/broadband backbone to meet the technical requirements. I heard PLDT is one of those considered to install this. Globelines broadband is here but we are not sure this is already sufficient.

Travel & Tours -- To be accredited with DOT, the minimum capital investment is P500,000.00.

Thanks for the info, GEC. They're still falling over themselves to catch you, but I've framed you here in this thread, so I consider this lucky.

I hope you could get more specific info on the technical and cost requirements to have 10 IPphones installed. We are thinking here of a modest operation, which can be adjusted upward depending on the improvement of BB capacity as well as the market response.

I simply have the gut sense that a call center manned by Visayan telemarketers, serving a mostly Visayan-speaking market, will do well in Tagbilaran.

And of course, since our name is "global", that's only to kick off our foray into other markets...

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #11 on: November 16, 2007, 03:35:16 PM »
Thanks for the info, GEC. They're still falling over themselves to catch you, but I've framed you here in this thread, so I consider this lucky.

I hope you could get more specific info on the technical and cost requirements to have 10 IPphones installed. We are thinking here of a modest operation, which can be adjusted upward depending on the improvement of BB capacity as well as the market response.

I simply have the gut sense that a call center manned by Visayan telemarketers, serving a mostly Visayan-speaking market, will do well in Tagbilaran.

And of course, since our name is "global", that's only to kick off our foray into other markets...

Ok, benny.

I'll snoop around and eavesdrop on their conversation ;D   Feed you more info as they come.


C yah around.



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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #12 on: November 16, 2007, 05:38:22 PM »
Great idea Sir Benelenne. I fully agree with you that it is good if we in TB can also organized some sort of foundation or a business where we can used part of the profit to help those who are in need.

I personally think that A call center is better than a Travel & Tour business. I am not saying this because we have a travel agency already. Pero mas maayo kon mangita ta ug kanang business nga dako ang makita kay daghan man ta magtabangay.

IMO, The idea of TB owning a bank or a TB hospital, TB university will bring much profit.
Anything is possible if we only will trust each other and believe on it.



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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #13 on: November 16, 2007, 05:41:02 PM »
Here is btw, the url to our travel & tour. Kon kinsa tong gusto motour nga taga TB , I will give 20% discount.
For those who want to travel abroad, I can also give some discounts on the plane tickets.

http://www.tagarotravelntour.com/index.html
Daghan nindot pics ani. so try to visit.

Ciao!

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #14 on: November 16, 2007, 05:46:20 PM »
Here is btw, the url to our travel & tour. Kon kinsa tong gusto motour nga taga TB , I will give 20% discount.
For those who want to travel abroad, I can also give some discounts on the plane tickets.

http://www.tagarotravelntour.com/index.html
Daghan nindot pics ani. so try to visit.

Ciao!


Gee, wow!  I am tempted to avail of this offer, Asianfairy!
Imagine, 20% discount!

Somebody, stop me ;D



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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #15 on: November 16, 2007, 06:01:37 PM »
he..he.. Gec basta imo ko sultihan sa PM kon kinsa ka..pwede 50% discount ako ihatag. ;D

Check the gallery section sa mga fruits nga pics. tam-is kaayo ang mangga no?

Gisultihan kana ni Mike kinsa tag-iaya adtong iyang latest nga balak? sultihi pod ko bi. :-))

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #16 on: November 16, 2007, 06:13:43 PM »
he..he.. Gec basta imo ko sultihan sa PM kon kinsa ka..pwede 50% discount ako ihatag. ;D

Check the gallery section sa mga fruits nga pics. tam-is kaayo ang mangga no?

Gisultihan kana ni Mike kinsa tag-iaya adtong iyang latest nga balak? sultihi pod ko bi. :-))


Wa nah.... mingluya na akog tuhod sa imong offer, Asianfairy....
Dili na ko makabarog... matintal na jud ko...

Ako si-



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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #17 on: November 16, 2007, 06:14:15 PM »


Naghisgut ka sa balak ni mike.  No. wala pa siya mo PM nako. ;)



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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #18 on: November 16, 2007, 08:43:23 PM »
Sir, two very good ideas.  There are a couple of call centers here but the pay and other terms and conditions of employment are not as competitive as those in Cebu.  If you can offer better terms for call center workers here that would be excellent.  I think your main problem will be location but I believe it will not be difficult to resolve.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #19 on: November 17, 2007, 02:11:17 PM »

Wa nah.... mingluya na akog tuhod sa imong offer, Asianfairy....
Dili na ko makabarog... matintal na jud ko...

Ako si-



Gec, anytime basta ikaw..just PM me and I promised to give you the discounts. We have promos too if you want a weeks vacation to Singapore or Thailand and visit Mari in December :-)

Take care.


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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #20 on: November 17, 2007, 08:08:46 PM »
kang gec ra ni nga offer?  wa diay mi apil?  hehehhe

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #21 on: November 21, 2007, 12:21:13 AM »

bennelyne and all,

glad to be back after almost a week of absence... thanks for counting me among who could provide insights in setting and organizing a business for TB members.

Actually, a business is already in the pipeline and due for launching early or mid next year which covers all what you've discussed ( from A to Z ).  It is about events management, consultancy and outsourcing.  Basically it is total customer care.... providing products and services through a network of service providers that met quality standards.

Have initially discussed with some new bred of entrepreneurs who are also our colleagues in community and government service.  My intention of putting a thread relevant to business  here in TB (outsourcing is to gauge whom to tap and may have the interest to get involved or participate either as a provider or investor).

We may explore on the subject and I am more than willing to share ideas that would be mutually rewarding.  Those who are interested may send PM to my email addresses at: [email protected] or [email protected].

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #22 on: November 21, 2007, 11:45:57 AM »
bennelyne and all,

glad to be back after almost a week of absence... thanks for counting me among who could provide insights in setting and organizing a business for TB members.

Actually, a business is already in the pipeline and due for launching early or mid next year which covers all what you've discussed ( from A to Z ).  It is about events management, consultancy and outsourcing.  Basically it is total customer care.... providing products and services through a network of service providers that met quality standards.

Have initially discussed with some new bred of entrepreneurs who are also our colleagues in community and government service.  My intention of putting a thread relevant to business  here in TB (outsourcing is to gauge whom to tap and may have the interest to get involved or participate either as a provider or investor).

We may explore on the subject and I am more than willing to share ideas that would be mutually rewarding.  Those who are interested may send PM to my email addresses at: [email protected] or [email protected].

Hi Jun,

I certainly look forward to exploring this subject with you and other interested people. I think most of the overseas Boholanos have developed and established community and business networks in their adopted places that they could utilize not only for profit but also for the economic development of Bohol. As soon as I am available, I'll communicate with you at greater length.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #23 on: November 22, 2007, 12:12:21 AM »


hello benellyne,

my more than 2 decades stay in the Kingdom had provided me opportunities that could be translated into something that could contribute to Bohol's economic development... had some encounters where i've identified interested parties who would like to put up a business in the Philippines in the aspect of tourism.  I have not fully put all my energy on it as am constrained with priorities that I need to work on.  But it would not be a distant future where we could launch initially a venture where it would help improve the trend and lifestyle of every Boholano...

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asianfairy

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #24 on: November 22, 2007, 07:00:49 AM »
kang gec ra ni nga offer?  wa diay mi apil?  hehehhe

Hi Willmerit...
Sore karon pani nako mabasa. Of course apil pod ka. Para to sa tanang TB members.
Just PM me. ok?

Ingat...



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junayag

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #25 on: November 22, 2007, 02:25:04 PM »


asianfairy,

momarket unya ko sa imo nga travel & tours, okay lang?

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #26 on: November 22, 2007, 08:19:17 PM »

asianfairy,

momarket unya ko sa imo nga travel & tours, okay lang?

Sir Jun, the answer to this is a big YES!

I added you to my yahoo but you havent accepted me yet.

We can talk more about it there.

Thanks and best regards!

Thanks to Ms Lumine for informing me about this link kay naa diay koy tubagonon.:-)
Sorry guys nga panagsa nako kalugar ron. Nagsunosunod akong assignment. Besides my small business I also work as a registered Interpreter. (Swedish-tagalog-cebuano-bisaya)

I interpret in court, hospital, immigration, police, employment office and other authorities here.
I love this job a lot. Labi na gayod kon sa korte kay naay daghang gwapo nga mga abogado. Last time I interpreted in court, one lawyer kamukha gyod ni Jodie Foster. Malesbian pod ta. toinks. :-)

Wa gihapon mawa ako kaigat. ha..ha..
In real life I am conservative. Dire rakos TB naigat kay natagdan. ha..ha..

Well, The best way to contact me that I can read the message at once is to write to: [email protected]

I miss you all guys. I wish there are 34 hours in a day so i will spend the 10 hrs extra here in TB.

Puss och kram!

P.S.

Ginger, anha rako greet sa imo birthday kon mao na adlawa para thrilling. he..he..
Doy Bran, I am so sorry to read about your best friend.
I can understand how you feel now kay namatyan nasab ko ug best friend and she was only 23 years old.
I cried a lot and was asking GOD many times the same question.
Until now I still miss her.

Kon duol pata ako kana gianha and give you a comforting hug.
Take care.



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junayag

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #27 on: November 24, 2007, 01:11:03 AM »


hi Asianfairy,
thanks for the big YES, will find time to explore on this agenda.  It would be an opportunity to work with people who embed and demystify quality in their systems...and I've seen that character in you. Looking forward to that...

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #28 on: November 24, 2007, 02:14:03 AM »

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #29 on: November 24, 2007, 09:33:30 PM »
you're welcome, ms A! i know you're busy so if naay mga tubagunon nimo,ako lang i-offline ang mga links.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #30 on: December 09, 2007, 12:47:59 AM »
Dear Benylene

I met somebody who formerly works as a supervisor in a call centre and gathered valuable data from him. Moreover, I made a brief research on the basic structure of a call centre operations and below are my findings.

Basic Elements & Functions:
1. Materials: Hi-speed connection, VOIP, Computers, server, networking hub, router, UPS to anticipate brown-outs, Generators, headset, office, software (operations and accounting), Web Site with affiliation to Paypal, Visa or Mastercard.

2. Legal requirements: SEC registration, Bank Account, Insurance and other local permits.

3. Database & Research / Survey Team
International Team that constantly searches / buys phone number databases & emails of potential customers. This is also called the life-blood of the business as without data, a call center can not exist.

4. Outbound Team
They are the Sales Team & telemarketers selling products/services to customers found in the database. They are the door-knockers.

5. Inbound Team
After Sales Service. Responds to incoming calls, customer queries, provides technical information from calls initiated by the outbound team or from companies who subscribe from your call. They can also act as telemarketers opening further opportunities.

6. Human Resource / Training
Recruitment and Training of personnel. Quality control/ Employee performace evaluation.

7. Marketing Team
Promotes the call center to outsourcing companies. Searches for Potential products/services to be represented by the call center (where most of it are niche products). They negotiate corporate deals, local and international.

8. I.T. Department:
Maintains the software/hardware/networking materials. Maintains connectivity / signal quality. Maintains the web site, creates links and interface from outsourcing company to end-user.

9. Finance/Accounts / Billing Team
Maintains the cashflow of the company. Determines profit & Loss. Logistics/purchase can be part of this team since it plays only minor role in a call centre.

10. Management:
The board of Directors. Policy making and spearheading company’s direction. Operations can be part of this team and assign somebody with double but related roles (to save overhead budget) while in infancy stage.

Basic package for telemarketers (NCR rate) ranges from 20,000 to 25,000 pesos plus commission.

In summary, the deeper you go, the more complex you will find it. However, does not mean impossible. I still believe there’s a huge potential & opportunity for a call centre in Bohol.

This is based only on my shallow research and limited knowledge. Perhaps TB members with hands-on experience could shed light.


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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #31 on: December 09, 2007, 01:03:06 AM »
I agree. We have the mass and educated Filipinos who can do the job provided with proper training.  Certainly, we can compete with India on education, friendliness, and English proficiency.

All we need is the experts and investors who are willing to invest in Bohol.

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junayag

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #32 on: December 09, 2007, 02:56:35 AM »


Sugdan unya nato ni ha, pohon inig uli nato... tabangan ni nato... posible lagi ni.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #33 on: December 09, 2007, 03:23:14 AM »
Pls. count me in as an investor... as long as it is affordable.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #34 on: December 09, 2007, 03:32:47 AM »


Hi Lindy and potential investors,

For any queries, you could reach me at [email protected] or [email protected].

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #35 on: December 09, 2007, 09:26:13 AM »
ang word nga "business" mi tingkag jud akong ulo.... i love business thing... hehehehe--- kaso faet taga gawas man ning naa sa TB, daku jamu ni silag financial capital... ako ulipon raman ko, pila ray ajung share ani kaha? hehehehe :)

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #36 on: December 12, 2007, 11:06:04 PM »
I met somebody who formerly works as a supervisor in a call centre and gathered valuable data from him. Moreover, I made a brief research on the basic structure of a call centre operations and below are my findings.

Basic Elements & Functions:
1. Materials: Hi-speed connection, VOIP, Computers, server, networking hub, router, UPS to anticipate brown-outs, Generators, headset, office, software (operations and accounting), Web Site with affiliation to Paypal, Visa or Mastercard.

* hi-speed connection is not so important for a startup, if you're planning for a 10-line voip then a single server or (P4 normal PC) will do BUT with some little tweaking sa hardware niya. then install some opensource applications for VoIP services for the pabx~server connection and control. and dont forget the broadband connection, at least 512kbps with 2 providers for redundancy.

2. Legal requirements: SEC registration, Bank Account, Insurance and other local permits.

3. Database & Research / Survey Team
International Team that constantly searches / buys phone number databases & emails of potential customers. This is also called the life-blood of the business as without data, a call center can not exist.

* database, yes... opensource again is the answer. ;) depende sa module nga needed just need some people to deploy and do the maintenance.

4. Outbound Team
They are the Sales Team & telemarketers selling products/services to customers found in the database. They are the door-knockers.

5. Inbound Team
After Sales Service. Responds to incoming calls, customer queries, provides technical information from calls initiated by the outbound team or from companies who subscribe from your call. They can also act as telemarketers opening further opportunities.

6. Human Resource / Training
Recruitment and Training of personnel. Quality control/ Employee performace evaluation.

7. Marketing Team
Promotes the call center to outsourcing companies. Searches for Potential products/services to be represented by the call center (where most of it are niche products). They negotiate corporate deals, local and international.

8. I.T. Department:
Maintains the software/hardware/networking materials. Maintains connectivity / signal quality. Maintains the web site, creates links and interface from outsourcing company to end-user.

* to consider, depende sa size sa company and equipments nga gigamit.

9. Finance/Accounts / Billing Team
Maintains the cashflow of the company. Determines profit & Loss. Logistics/purchase can be part of this team since it plays only minor role in a call centre.

10. Management:
The board of Directors. Policy making and spearheading company’s direction. Operations can be part of this team and assign somebody with double but related roles (to save overhead budget) while in infancy stage.

Basic package for telemarketers (NCR rate) ranges from 20,000 to 25,000 pesos plus commission.

In summary, the deeper you go, the more complex you will find it. However, does not mean impossible. I still believe there’s a huge potential & opportunity for a call centre in Bohol.

This is based only on my shallow research and limited knowledge. Perhaps TB members with hands-on experience could shed light.



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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #37 on: December 12, 2007, 11:10:23 PM »
then if you're ready for a full blown call centre, then you can ask people from avaya to help setup the needed voip solutions for you. but for starters, you better check the opensource community for the things they can offer. ;)

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #38 on: December 13, 2007, 12:52:08 AM »
Thanks G@len for the input. I am sure Mr. Benny and Jun are taking notes.

To make Bohol Inc. a big success, we need merger of great minds. Without a doubt, we Filipinos are brilliant and I believe in Filipino creativity and ingenuity.

However, before I would continue, allow me to remind that call centers exits due to a great demand on human services. What I mean human services are various tasks that can not be replaced by automation or artificial intelligence.

Moreover, let me remind everybody that in planning a business structure, you must not constrain your ideas to present technology. Please note that technologies were created/upgraded to serve a demand. I have repeatedly stressed this rule in my previous threads.

To be competitive, we have to develop a better, more sophisticated system on whatever business venture we wish to embark. Not just follow/copy on existing ones.

Every one of us in Tubag Bohol has his/her own areas of specialty. I urge everyone, to share their thoughts and ideas. Even ridiculous ones will do. The secret is to believe in yourself, think big, think outside the box.

Important note: Planning a business should be done in closed doors, as somebody might copy our ideas and launch it first. Maybe we should keep certain level of exposure to the public and keep it in PM during finalization stage. This is important otherwise opportunities will slip from our hands. I suggest our admin Mike should assign a moderator for such topic.

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Re: Global Bohol Inc.--business idea for interested TB members
« Reply #39 on: December 13, 2007, 01:35:31 AM »


Yes guys am taking notes to consolidate later on and actualize the ideas...keep thinking....get motivated....and get started.

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