veryhot_post - Mass Layoff of Pinoy Call Center Operators? - Workplace & Productivity Author Topic: Mass Layoff of Pinoy Call Center Operators?  (Read 2210 times)

Ligalig-Mike

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Mass Layoff of Pinoy Call Center Operators?
« on: October 22, 2008, 11:40:19 PM »
The business process outsourcing (BPO) industry, particularly call centers, is unlikely to be adversely affected by the global economic slowdown even with the prospect of a looming recession in the United States, Press Secretary Jesus Dureza said today.

Dureza said because of its economic reforms, the Philippines has been least affected by the global economic debacle, and a committed foresight will continue to shield the country from the bad effects of the global crises slowdown.

In a media briefing this afternoon in Malacanang, Dureza stressed that the possibility of mass lay-offs in call centers in the country is unlikely at this time.

“There is no projection that we will be having a mass lay-off of call center employees in the Philippines,” he said.

Dureza added that the global economic slowdown could even benefit the Philippines as affected countries might find it more productive and profitable to establish and operate call centers here.

As it is, Dureza said President Gloria Macapagal-Arroyo has directed her economic managers to come up with a contingency plan in case the current global economic and financial situation worsens into a possible recession.

The contingency plan includes programs spelled out under the proposed P1.4 trillion 2009 national budget that are to mitigate the possible adverse effects of the global food, fuel and financial crises.

The contingency plan also covers increased allotments for social security, welfare and employment, scholarship and better educational services. - PNA

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kiamoy

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #1 on: October 22, 2008, 11:48:39 PM »
sanglit for me.. magpasalamat  nako now adays nga ga queue ghapon mi ..
heeey? what's the point of this?


if you can't quit, then please help warn the kids..
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bol-anon nga cebuano

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #2 on: October 23, 2008, 12:01:43 AM »
dili siguro na mahitabo kay ang mosamot ug dangop ang mga US based centers sa pinas ug sa india since medyo makasave sila sa expenses. daghan na kaayo ang nag expand ron sa pinas labina sa cebu which replaced chennai as #1 city of destination for BPO.
"The difference between a smart person and a wise person is that a smart person knows what to say and a wise person knows whether or not to say it."

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kiamoy

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #3 on: October 23, 2008, 12:33:44 AM »
pero.. naay plano mu apas ang china.. if we talk about number of seats sa call center, mas daghan sa china. it's like nanguna ang phils china. india..

i've an observation.

Filipino english tutors are earning money from Koreans so hasta ato tourism and economy natabangan.. pro if tan -awun nato ang long term effect.. Koreans will soon learn english.. worst case. they might get or achieve our today's advantage. .. we only have short term earnings.. cla ga prepare for long term.. gud luck to us.

i hope i am VERY wrong this time :)

slackware

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #4 on: October 23, 2008, 12:39:08 AM »
gahi man ug mga dila ang mga chinese. majority sa mga chinese di kamo mag ingles
"All that is needed for evil to succeed is, that decent human beings doing nothing". (Edmund Burke)


kiamoy

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #5 on: October 23, 2008, 12:43:41 AM »
i agree with you slack.. ambot sad nganu okay ra nila china.. to mention =>

Genesys, IBM Expand Call Center Partnership In China
PacificNet Epro Expands Call Center Operations To Guangzhou
Bellsystem24 Opens Shanghai CRM Joint Venture
Ctrip.com Will Open Largest Travel Call Center In Shanghai Hongqiao Linkong
Recomm Selects China Call Center System

slackware

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #6 on: October 23, 2008, 12:45:00 AM »
kana gani mga indians kay part sa ilang training patan-awon ug american mtv for 6mos para makasundog sa accent sa amerkano,

Ligalig-Mike

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #7 on: October 23, 2008, 12:51:03 AM »
Unsaon naman ni nga ang mga banggiitang DepEd officials sa Manila gusto man nga Tagalog ang himuong medium of instruction sa mga schools sa Pilipinas.


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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #8 on: October 23, 2008, 01:13:20 AM »
Cebu is top BPO site: study


By Cris Evert Lato
Cebu Daily News
First Posted 14:42:00 10/21/2008


CEBU CITY, Philippines - From number four last year, Cebu City went to number one among the 50 emerging global outsourcing cities worldwide in an international survey.

That ranking was based on a study conducted by industry publication Global Services and investment advisory firm Tholons for 2008.

Following Cebu City in the second and third spots are Shanghai and Beijing, both from the People's Republic of China.

Ho Chi Minh City in Vietnam ranked fourth place, while the city of Krakov in Poland landed on fifth place.

“Our position last year (being number 4) helped a lot in selling Cebu to more companies,” said Joel Mari Yu, managing director of Cebu Investment Promotions Center (CIPC).

Yu said the global financial crisis worked to the advantage of Cebu City, which continues to attract big names in the business process outsourcing (BPO) industry.

He said top companies in India such as Tata Consultancy Services and HCL Technologies will soon open satellite offices in the city.

Aside from Cebu City, the cities of Pasig, Quezon, Mandaluyong made it to the top 50 list.

Pasig City ranked 15th, Quezon City was in 21st spot while Mandaluyong City landed on the 45th slot.

Meanwhile, Yu said CIPC records show that about 22 call center companies and 36 non-voice companies in Cebu offer content and medical transcription services among others.

The industry employs close to 50,000 workers, said Yu.

The study, which also listed the cities of Pasig, Quezon and Mandaluyong in the top 50 list, identified six general categories which determine the ranking of the cities.

These are scale and quality of workforce, business catalyst, cost effectiveness, infrastructure and infrastructure support, risk profile and quality of life.

“When firms in the US becomes distressed, the impetus to become competitive is getting bigger and bigger,” Yu said.

By locating to Cebu, a call center company can reduce cost by as much as 90 percent, Yu said.

“Even if they say that power cost in Cebu is expensive, it only takes a fraction of the operational cost of the company. The biggest is manpower (labor cost),” he added.

Yu credits the Japanese for persuading him to move Cebu as an IT hub.

“Even before the call centers came (in 2002 and 2003), Japanese companies such as Jump, Dash and Tsuneishi have come here (2001). They mostly provide engineering services,” Yu said.

With Cebu ranking first, it is now moving to higher level, more complicated and complex BPO services, said Bonifacio Belen, executive director of Cebu Educational Development Foundation for Information Technology.

“The companies already saw that Cebu has a critical mass of human resource who can render more complicated and complex services,” Belen said.

From being an emerging destination, Yu said Cebu is envisioned to become a fully-developed outsourcing destination next year.

Worldwide, there are only eight fully-developed outsourcing destinations. Makati City is one of them.

“A fully developed destination has a critical mass of workforce. In Cebu, we only have less than 50,00 workers. Makati has 100,000. Entire Metro Manila has 200,000.”

Yu said infrastructure, quality and quantity of workforce and peace and order situation still needs to be improved to make Cebu a fully-developed outsourcing destination.

With the positive performance of the ICT industry, the number of buildings catering to ICT companies is expected to increase as well.

Aside from Asiatown Information Technology Park, Robinland Inc. is currently building the Robinland Business Center at the back of Cebu Doctor's University in North Reclamation Area (NRA).

A P500-million building called Qimonda IT Center is also being developed in a five-hectare property at the NRA.

Gross leasable area is around 22,000 square meters and will house BPO companies, retail stores and alfresco dining.

It is being developed by the Go family, the owner of Ricor

kiamoy

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #9 on: October 23, 2008, 01:27:41 AM »

d jud ko kasabot unsa ila point. ou patriotic cla..pero wa ta mahems.. dili Tagalog ang maka solve sa ato economy problem.

lindy

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #10 on: October 23, 2008, 03:42:03 AM »

Nahitabo naman ni nato diha sa Pilipinas. Ang mga Thailander diha nag escuela sa Los Banos. Karon kinsay number one exporter sa bugas, hasta anang mga nilata ug binotelya nga kaong.
A Champion is a dreamer that refused to give up!

swakee

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Re: Mass Layoff of Pinoy Call Center Operators?
« Reply #11 on: October 26, 2008, 12:20:02 PM »
tangengot man ning DepEd Officials oi, unsaon man pag-aboards nato kung maginagawog ta nga di man na magamit sa gawas? grrrr!
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