Phishing scammers send emails posing as customer service representatives of a bank or a credit card company. They even have the letterhead and communicate properly.
“They say things like ‘we are undergoing system maintenance, and we are emailing you through a temporary website to check if your credentials are secure.’ The customer, who trusts the bank or credit card company, will key in their information, including birthdays and PIN, and (the scammers) will use those information to make purchases using your account,” Rodriguez continued.
Fraudsters can also call their victims directly, with most of them using “prepaid mobile numbers instead of a landline to avoid being traced easily,” according to Alex Ilagan, executive director of the Credit Card Association of the Philippines (CCAP) in a separate interview.
“The bank will also never ask for your CVV or Card Verification Value, the special three-digit code at the bank of the card, as these can be used for fraudulent transactions,” Ilagan said.
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