Author Topic: Metrobank Mastercard Has a Very Lousy Customer Service (Read 1329 times)

MikeLigalig.com · « **on:** August 31, 2012, 09:57:01 AM »

Metrobank Mastercard Has a Very Lousy Customer Service

I sent an email nearly a month ago requesting a scanned copy of my billing statements. Until now, I don't get a reply from Metrobank Customer Service.

What a lousy company.

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MikeLigalig.com · « **Reply #1 on:** August 31, 2012, 10:00:02 AM »

This is all you got (from a machine/robot email) and nothing follows:

Dear Sir / Ma'am,

Thank you for informing us of your concern(s).

We will address the matter and update you accordingly.

For lost card reporting, please call our 24 hour Customer Service Hotline 8700 700 to ensure that your card is blocked immediately.

Should you have any question or require further assistance, please let us know. Our email operating hours are from 8:30 AM to 5:30 PM, Mondays to Fridays, except holidays.

Very truly yours,
Customer Service Division
Metrobank Card Corporation

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Lollapalooza · « **Reply #2 on:** August 31, 2012, 10:02:11 AM »

Ana man gyud na sila Sir ... pero kung makapaningil... taud taud magsige ug panawag sa imong landline or mobile phone..labi na ang CITIBank.. annoying na kaayo usahay..

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MikeLigalig.com · « **Reply #3 on:** August 31, 2012, 11:17:25 AM »

Mao gyud Lolla. I deal with US companies online. Within 3 to 5 minutes, they reply your email and fix your concern. Metrobank is a good bank but its customer service sa credit card sucks big time.

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islander · « **Reply #4 on:** September 01, 2012, 06:25:09 PM »

swerte diay ko that i vehemently refused this bank's offer of a credit card. i bank with banks nearest my place of residence, and in cebu this bank happens to be the nearest. i've been its client as a savings account holder for more than 10 years now.

i applied for a checking account and was refused when they realized that i have no job nor business. fine, if that's their policy. then they checked my savings passbook. i presumed it was to study its history of deposits and withdrawals. the hard sell of the credit card followed. you can trust me with credit but not with a checking account? no way, i said. that settled it. i was never offered a credit card again, ever.

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balong · « **Reply #5 on:** September 13, 2012, 12:27:49 PM »

swerte diay ko that i vehemently refused this bank's offer of a credit card. i bank with banks nearest my place of residence, and in cebu this bank happens to be the nearest. i've been its client as a savings account holder for more than 10 years now.

i applied for a checking account and was refused when they realized that i have no job nor business. fine, if that's their policy. then they checked my savings passbook. i presumed it was to study its history of deposits and withdrawals. the hard sell of the credit card followed. you can trust me with credit but not with a checking account? no way, i said. that settled it. i was never offered a credit card again, ever.

pagka kita sa savings passbook nga milyones ang sulod, of course they will offer you their credit card. wa jud ko masajop sa ahong pangagpas islander, you are richer than me

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islander · « **Reply #6 on:** September 14, 2012, 02:23:39 PM »

kalami ba uroy kun tinuod pa lang...

nakakita to nga igo rang gaung-ong sa minimum maintaining balance mao nga pautangon na lang ko, hahaha, ikaw gyod sir balong.

bitaw, sa tinuoray, bisan ug naa pa koy milyones kay nagmilagro, di nako ideposito ug usa ra ka bangko uy. paigoan ra nako ang pdic insurance nga maximum of 500k kada usa ka bangko.

maayog pareha atong akong kaila nga padung na sirhan ang usa ka bangko sa una, gitawgan dayon sila nga ipa-withdraw na ang ilang 5 million. kinsa ba uroy manawag nakog warning nga ipa-withdraw akong deposit ug dali-dali kun mahitabo man galing nga naa koy milyones...

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MikeLigalig.com