
Social networking service Facebook uses an algorithm that provides content to users that it deems the user wants. This is based on user activity, when he or she engages with like-minded friends or screens out content that does not conform with his or her existing preferences. The result is a virtual bubble that reinforces the user’s biases, insulating him or her from opposing viewpoints.
George, however, sees a problem in looking at filter bubbles from the lens of social media seen as a new form of media. He said that the media must also look at it as a new form of conversation or social interaction. In truth, he said, people tend to interact socially with people they like, and with whom they share the same values.
“We don’t then think about what society should do to penetrate our conversations or gate-crash our party,” he said. “In a crowded, in a very intrusive environment, we have the power retreat into our spaces where we get to chat with people we care about, people we share our values, our religion.”
George said that while this reality offline is not alarming or wrong, it turns out to be a dilemma online. Rather than seeing it as a problem on Facebook, however, George said that journalists must ask whether they are doing enough to create media experiences where people get to confront other points of view. — PCIJ, February 2018
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