How you apologize is your humanity litmus test

Started by pioneer, October 21, 2009, 10:13:10 AM

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pioneer

October 21, 2009, 10:13:10 AM
Decide to Say Sorry: The “Peace Process” for Growing Your Business
By Jeanne Bliss

“How you apologize is your humanity litmus test. ... Grace and wisdom guide decisions of beloved companies toward accepting responsibility and resolving the situation when the chips are downâ€"not accusations and skirting accountability. Repairing the emotional connections well is a hallmark of companies we love.
It makes us love them even more.”
Romans 10:9
"That if you shall confess with your mouth the Lord Jesus, and shall believe in your heart that God has raised him from the dead, you shall be saved."

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