Hawaiian Airlines boasted the best on-time performance of all the airlines in the report, at 93.4 percent; ExpressJet and American Airlines had the worst, at 76.9%. JetBlue had the least number of denied boardings, with just 0.01 per 1,000 passengers; SkyWest had the most, with 2.32 per 1,000.
Virgin America had the fewest mishandled bags, with 0.87 per 1,000 passengers; American Eagle had the most, with 5.80 per 1,000. And Southwest Airlines led the pack in terms of fewest customer complaints, just 0.25 per 1,000 passengers, while United had the most, 4.24 per 1,000.
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