Cognitive Engagement Center (CEC) is a cloud service that provides an omni-channel (voice, text, and video), one-stop customer service and sales platform for SMEs, including interactive voice response (IVR), automatic call distribution (ACD), and skill-based routing of phone calls, emails, web chats, inbound and outbound, monitoring and reporting, which can be integrated with external CRM. CEC makes SME service and sales easier, more flexible, and more efficient.
At 16:00-17:00 (GMT+8) on 22nd July (Thursday), Helena, Senior Solution Architect from Huawei, will be sharing about how SME accelerates customer service innovation.
In this session, you'll learn:
Advantages of contact center cloud services
How you can launch your contact center in 5 minutes
Best Website Host:
www.bluehost.comLinkback:
https://tubagbohol.mikeligalig.com/index.php?topic=121584.0
