The airline employee, Mr. Shawa, told the staff of Goodxorg over the phone that there was nothing he could do and that another ticket had to be bought. The group was required to get in touch with the Dutch Embassy in Malaysia, the Facebook post said.
“He was even laughing while listening to our side. We believe this is unacceptable,†the group said.
The nonprofit group Goodxorg (Good X or Good Exchanges) is led by Luis Petzhold, a Brazilian filmmaker and youth advocate, and Risa Halaguena, a Filipina lawyer and writer. Sending Belco to Brazil to attend World Youth Day, an international Catholic event to be held from July 23 to 28, is a pilot project of the group.
According to its Facebook page, Good X is “all about experiential learning. We believe that travel, culture and creativity should be appreciated and nurtured at a young age.â€
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