KNOXVILLE, TENN. (PRWEB) OCTOBER 25, 2019
System Improvements, Inc. is pleased to announce a trio of tools designed to hone interviewing and investigative skills: a course, a webinar, and a book. The best investigators quickly learn that intimidating interrogation tactics don't prove effective in workplace incident investigations as they discourage the interviewee from providing critical information that helps the investigator get to the root cause of the incident.
Two advanced skills included in the TapRooT
interviewing process that will dramatically improve interviewing skills are quickly building rapport with a witness and facilitating memory retrieval.
The TapRooT
Evidence Collection and Investigation Interviewing Training Course is currently available at the 2020 Global TapRooT
Summit. The course is chock-full of beneficial and applicable incident investigation tips. TapRooT
is also available to teach this course to companies on-site, simultaneously training a significant number of team members in a 1-day course.
System Improvements is additionally pleased to announce that the September debut of its live webinar, "Effective Investigation Interview Training for Evidence Collection" was a sellout! Future webinars are December 18, 2019, January 15, 2020, and February 19, 2020. The webinar deep dives the process, helping investigators get more quantity and better quality of information with ease from interviews.
Google search “evidence collection books” or “investigative interviewing books,” and you'll find few resources on this topic helpful for investigating a workplace accident. Herein is the raison d'être for the new book: TapRooT
Evidence Collection and interviewing Techniques to Sharpen Investigation Skills.
The book underscores basing root cause analysis on facts rather than assumptions. Among learning points are:
The 3 Ps and an R of evidence collection. (People, Paper, Physical, and Recordings)
The TapRooT
12-Step Interview Process (Cognitive Interviewing)
Decoding nonverbal behavior
Building your investigation kit
An initial observation form
An interview preparation form
An evidence log
How to use Change Analysis and CHAP as part of an interview/evidence collection process
Barb Carr is the coauthor of TapRooT
Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills. The book is available from the TapRooT
Store.
The Apple podcast is available for listening to "What’s in the Book: TapRooT
Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills."
About System Improvements Inc. – TapRooT
Founded in 1988, TapRooT
solves hurdles every investigator faces. TapRooT
root cause analysis takes an investigator beyond his or her knowledge to think outside the box. Backed with extensive research in human performance, incident investigation, and root cause analysis, TapRooT
is a global leader in improved investigation effectiveness and productivity, stopping finger-pointing and blame, improving equipment reliability, and fixing operating problems.
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