If It’s Good Enough for Cars… How Lean Manufacturing Principles Can Help Heal What Ails Us In the Healthcare Business by Judy Worth & Tom Shuker
“In healthcare, understanding value to the patient customer is too often limited to reviewing patient satisfaction survey scores. … Another tool we’d like to see [used] on a regular basis is following a typical patient’s journey end to end.â€
Linkback:
https://tubagbohol.mikeligalig.com/index.php?topic=74914.0
