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TSX/NYSE/PSE:
For immediate release
March 30, 2020

Manulife Philippines provides additional COVID-19 benefits
to customers

Manulife Philippines announced that it is providing additional coverage to customers affected by the 2019 novel coronavirus (COVID-19).  The following benefits are available to customers who are diagnosed with COVID-19, from March 23 to June 30, 2020 at no additional cost:

1. Additional Hospitalization Benefit*
Customers with Hospitalization Benefit coverage will receive an additional P1,500 per day of hospitalization, up to a maximum of 10 days.

2. New Diagnosis Benefit*
Customers with Critical Illness coverage will receive a one-time Diagnosis Benefit of P10,000 upon being diagnosed positive for COVID-19.

The Company earlier announced that it is extending its premium payment period to 60 days after their due date from March 16 to April 30, 2020. Likewise, the Company is waiving its 30-day notice period and 90-day requirements submission deadline for claims related to COVID-19 from March 10 to June 30, 2020.

“We are closely monitoring this situation and continuously looking for ways to make lives better for our customers during these unprecedented times,” said Richard Bates, President and CEO, Manulife Philippines. “By offering COVID-19 coverage benefits, we hope to lessen our customers’ worries about its potential financial burden on their families, so they can focus instead on recovering and getting better.” 

Customers who need assistance can get in touch with Manulife Philippines through its Customer Care hotline at (02) 8884 7000 from 9AM-3PM Monday – Friday (except holidays), via e-mail at phcustomercare@manulife.com, and via Facebook Messenger @ManulifePH.

*Applicable to customers with individual policies diagnosed with COVID-19 from 23 March 2020 until 30 June 2020. Applicable for customers with policies purchased on or before March 15, 2020. Specific terms and conditions apply.
END

About Manulife Philippines

The Manufacturers Life Insurance Company opened its doors for business in the Philippines in 1907. Since then, Manulife’s Philippine Branch and later The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife Philippines) has grown to become one of the leading life insurance companies in the country. Manulife Philippines is a wholly-owned domestic subsidiary of Manulife Financial Corporation, among the world’s largest life insurance companies by market capitalization. Learn more about Manulife Philippines by visiting their website www.manulife.com.ph and following them on Facebook (www.facebook.com/ManulifePH), Twitter (@ManulifePH), and Instagram (@manulifeph).

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of December 31, 2019, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $29.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Media Contacts:
Rosalie Acupan Manulife Philippines (+632) 884-5484
Rosalie_Acupan@manulife.com

Dessa Virtusio
Virtusio PR International, Inc.
(+632) 631-9479
dessa@virtusio.com






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