By Mary Ann Ll Reyes (The Philippine Star)
The Philippines has overtaken India as the world’s number one country for shared services and business process outsourcing (BPO), according to IBM’s Global Locations Trend.
This is the first time the Philippines is in the top spot for these activities.
IBM growth markets general manager Bruno Di LeoHe said the Philippines is attractive to international business due to its well-educated workforce, strong work ethic and good language abilities.
“Filipinos are competitive and flexible and productive. That is why we are confident in investing in the future of the Philippines,†he said.
IBM yesterday announced the opening of three new service delivery facilities inside the UP Ayala Techno Hub in Quezon City that will deliver outsourced process services, including human resources, finance and administration, customer relationship management, application management services and shared services (IBM internal) to existing and future clients of IBM’s BPO unit.
This expansion also further strengthens IBM’s existing service delivery capability in the Philippines which serves over a million client employees across 84 countries.
A mix of BPO services will be delivered to global companies from sectors such as healthcare/ pharmaceutical, consumer goods, technology, entertainment, telecommunication and distribution through these new facilities.
Di Leo emphasized that the company is committed to growth and to the Philippines. IBM operates in eight world-class locations in the business centers of Metro Manila and Metro Cebu and delivers IT and business solutions to leading public and private sector clients throughout the country.
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