By Lawrence Casiraya
www.inquirer.netCall center operator Teletech reported it has surpassed its 15,000-headcount target and will open two more facilities early next year.
Maulik Parekh, Teletech general manager for Asia, said in a briefing Friday the company reached its target last month.
Teletech, based in Denver, Colorado, is aiming to increase this further to 25,000 workers by 2009, hinging growth on its expansion to more cities nationwide.
Six out of Teletech's 10 sites are located in cities outside of Metro Manila, including "lower-tier" areas like Lipa (Batangas), Bacoor (Cavite) and Cainta (Rizal).
The company will open two more facilities in San Fernando (Pampanga) and Sta. Rosa (Laguna) in the first quarter of 2008. These sites will have about 1,700 and 1,000 seats, respectively.
"We believe it's achievable," Parekh said, referring to the two-year target. "We haven't had issues on hiring people in locations we expand into."
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