At a recent business roundtable with the government hosted by the Economist Conferences in Makati City, Convergys Corp., a global leader in relationship management, shared its insights on the importance of developing and sustaining an educated workforce and investing in telecommunications infrastructure to capture the growth potential of the country’s business process outsourcing (BPO) services sector.
Participating in a panel discussion about doing business in the Philippines, Convergys’ Marife Zamora said investments in people and facilities are needed to encourage and support strong business and job growth in the years ahead.
As Convergys’ country manager for the Philippines, Zamora is responsible for overseeing the operation of Convergys’ nine contact centers with 14,100 employees in the country.
She is also responsible for growing the company’s business in the Philippines and helping Convergys clients worldwide drive greater value from their customer and employee relationships.
source: Philippine Star
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