AI is poised to enter the world of management.
What does the word management suggest to you? Bureaucracy? Paperwork? Stifling rules and regulations that nobody wants to follow?
It’s easier to understand what management involves when you contrast it with leadership. Both involve directing people. But whereas leadership involves charisma, drive, and vision, management is more concerned with supervising day-to-day tasks – in other words, with making sure everything is kept ticking along.
These days, many employees actually feel that the workplace is overmanaged – even managers themselves aren’t very fond of their jobs. But things are about to change profoundly.
The key message here is: AI is poised to enter the world of management.
It just so happens that the very things that make management dull are the same things AI is designed for. Think about it. What exactly do managers do?
Well, they make specific, quantifiable plans. They budget and set standards. They check in on employees, making sure they’re hitting their targets and meeting their deadlines. They see to it that everything is running smoothly.
What’s more, they work with a lot of data. Managing performance involves processing and evaluating data relating to each employee: targets met, sales made, days missed. Day after day, the information piles up.
AI is perfectly designed to make sense of the huge amount of data produced in the modern workplace. Instead of relying on the expensive, slow, and sometimes inaccurate data management humans carry out, work of this kind can be easily offloaded onto AI.
Once AI has interpreted this data, it can also issue automated responses based on its findings. To take one example, JPMorgan Chase, a powerful bank, uses algorithms to track employees and check whether they’re acting in line with compliance regulations. Some companies even use algorithms to track employees’ job satisfaction and to predict the likelihood that they’ll resign!
What’s clear is that AI is uniquely suited to many of the tasks that managers currently perform. But what about leadership? Is that uniquely human or can even that be outsourced to machines? - Book summary by Blinklist.com
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