Author Topic: Actual call center conversations! (Read 2791 times)

Barbaro · « **on:** September 27, 2007, 08:30:11 PM »

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This

is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared"
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the 'C: prompt' on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor; I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when its on ? ?
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "OK. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too stupid to own a computer!!!"

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Barbaro · « **Reply #1 on:** September 28, 2007, 01:24:28 AM »

Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"
Operator: "Where did you get that number, sir?"
Customer: "It's on the door of your business."
Operator: "Sir, those are the hours that we are open."

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ms da binsi · « **Reply #2 on:** September 28, 2007, 02:58:57 AM »

wahahhahhahhahahhahahhahhaahaahhahhah

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willmerit · « **Reply #3 on:** October 01, 2007, 10:27:36 AM »

ehehehheheheh

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Barbaro · « **Reply #4 on:** October 01, 2007, 12:14:03 PM »

Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about."
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think it means the telephone plug on the wall."

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ms da binsi · « **Reply #5 on:** October 01, 2007, 10:42:05 PM »

bwahahhahahhahhahhahha

hhhahahhahhahhah

wa dagway sila mag ka ila2x ni Jack hahhahahha

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Barbaro · « **Reply #6 on:** October 04, 2007, 01:20:20 AM »

CHINESE PEOPLE (Talking from the Telephone)

Caller: Hello, can I speak to Annie Wan ? ( hear it "anyone")
Operator: Yes, you can speak to me.
Caller: No, I want to speak to Annie Wan!
Operator: You are talking to someone! Who is this?
Caller: I'm Sum Wan.And I need to talk to Annie Wan! It's urgent.
Operator: I know u are someone and u want to talk to anyone! But what's this urgent matter about?
Caller: Well just tell my sister Annie Wan that our brother, Noe Wan was involved in an accident. Noe Wan got injured and now Noe Wan is being sent to the hospital. Right now, Avery Wan is on his way to the hospital.
Operator: Look if no one was injured and no one was sent to the
hospital from the accident that isn't an urgent matter!
You may find this hilarious but I don't have time for this!
Caller: You are so rude! Who are you?
Operator: I'm Saw Lee.
Caller: Yes! You should be sorry. Now give me your name!

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ms da binsi · « **Reply #7 on:** October 04, 2007, 01:22:54 AM »

wahahhahahhahha

nawala ang pagka relihiyoso ni Barbaro..

hahhahhahah

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hazel · « **Reply #8 on:** October 04, 2007, 01:40:30 AM »

nakalimot tingali nga religious siya..hehehehehe

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Barbaro · « **Reply #9 on:** October 04, 2007, 01:40:58 AM »

ms da binsi..

naa gihapon.. diversion lang sa buhay ang pagpatawa..

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willmerit · « **Reply #10 on:** October 04, 2007, 01:56:39 AM »

hehhehhe

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Barbaro · « **Reply #11 on:** October 15, 2007, 12:49:00 PM »

Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."

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udtohan · « **Reply #12 on:** October 15, 2007, 01:40:32 PM »

hehhee that's the problem!

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ms da binsi · « **Reply #13 on:** October 18, 2007, 08:02:29 AM »

pagka paita bitaw nang trabaho-a!!!\

hahhaha

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Happy · « **Reply #14 on:** October 18, 2007, 06:10:22 PM »

Paet puro wala magkasinabot haha

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willmerit · « **Reply #15 on:** October 22, 2007, 11:25:58 AM »

mao jud, hehehe

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Barbaro · « **Reply #16 on:** November 12, 2007, 08:22:33 AM »

Kano: Hello? Is this Texas Technology Company Makati?
Lady operator: Come again sir?
Kano: Is this T.T. Co Makati?
Lady Operator: Eh di kamutin mo! Gago!

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willmerit · « **Reply #17 on:** November 17, 2007, 07:46:30 PM »

wahahaha

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MikeLigalig.com

Author Topic: Actual call center conversations! (Read 2791 times)

Barbaro

Actual call center conversations!

Barbaro

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ms da binsi

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willmerit

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Barbaro

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ms da binsi

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Barbaro

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ms da binsi

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hazel

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Barbaro

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willmerit

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Barbaro

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udtohan

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ms da binsi

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Happy

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willmerit

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Barbaro

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willmerit

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