Every company should be like this

[pioneer]

I recently had the dryer belt on my Maytag dryer break (it's 5 years old, it happens.) Rather than pay a repairman $50-$75 just to look at it, I decided to try following the advice from some online appliance repair forums. Turns out, it was really easy to get the dryer open and replacing it should be a breeze, but I still needed to get a new belt. A quick google search pointed me to an online retailer: http://www.pcappliancerepair.com. They had the part listed for $14.51, but since I don't have any clothes clean I opted for 2 business day rush delivery at a rate of $15.95 instead of the 3-7 business day rate of $7.25.

    To my surprise, I received this email this morning:

Due to the close proximity of our shipping warehouse, we have adjusted the freight charge on your order to reflect the ground shipping charge of $7.25. The part(s) will arrive in the same required days by the less expensive shipping method.

Your total final invoice will be $21.76.

A tracking number will be emailed to you later today or in the morning.

Yours truly,
Jayne
Point and Click Appliance Repair
Customer Service

source: consumerist.com