Healthcare Leaders to Partner on the Advancement of Patient Experience in Ambulatory Care
NASHVILLE, TENN. (PRWEB) DECEMBER 03, 2020
In expanding its commitment to elevate the human experience in healthcare, The Beryl Institute introduces its inaugural Ambulatory Care Council. The Council consists of professionals committed to supporting expansion of the experience conversation in ambulatory care environments, defined as care provided in outpatient settings without admission to a hospital or other facility.
“There are unique challenges and opportunities specific to delivering exceptional experience in ambulatory care environments,” said Michelle Garrison, CPXP, Vice President, Membership, The Beryl Institute. “This Council will work collaboratively with the Institute’s staff to build programs and resources to elevate and support members of our community working in these environments.”
Complementing the Institute’s other boards and councils, Ambulatory Care Council members have demonstrated passion in patient experience within a healthcare provider organization. Members of the inaugural Council include:
Co-Chairs:
Nicole Allen, Assistant Vice President, Patient Experience, HCA
Nancy Stueland-Adamski, Patient Experience Director, Marshfield Clinic Health System
Council Members:
Uriel Aguirre, Project Manager, University of Alabama at Birmingham Health System
Kristie Andrews, Director, Customer & Physician Engagement, Emory Healthcare
Anita Brazill, Healthcare Quality/Comms, Tandigm Health
Anne Brown, Executive Director, Patient Experience, Cone Health
John Cunningham, Senior Vice President, Operations and Experience, Premise Health
Sondi Fiegel, Director, Patient Care, Methodist Health System
Amanda Fox, Manager, Ambulatory Customer Experience, Tampa General Hospital
Nicolette Kerns, Service Line Director, Children's Hospital & Medical Center
Christina Martin, Director, Service Strategy, Kaiser Permanente Georgia
Cynthia Mento, Director of Operations, Crystal Run Healthcare
Sharmi Mukherjee, Director of Rehab, Outpatient, Washington Hospital Healthcare System
Tiffany Rooks, Director, Clinical Initiatives, OneOncology
Ashley Schmit, Ambulatory Clinical Practice Specialist, Children's Hospital & Medical Center
Garrett South, Patient Experience Lead, NewYork-Presbyterian
Natalie Whitlock, Ambulatory Care Experience Leader, Kaiser Permanente
Mary Wilkins, Patient Experience Consultant, CoxHealth
Stewart Williams, Senior Regional Manager, Patient and Care Experience, Providence St. Joseph Health
Debbie Young, Manager, Service Excellence, Sutter Health
For more information on the Ambulatory Care Council of The Beryl Institute, visit:
https://www.theberylinstitute.org/AMBULATORYCOUNCILFor more information on the Ambulatory Care Community of The Beryl Institute, visit:
https://www.theberylinstitute.org/AmbulatoryCareCommunity###
About The Beryl Institute:
The Beryl Institute is the global community of practice committed to elevating the human experience in healthcare. We believe human experience is grounded in experiences of patients & families, those who work in healthcare and the communities they serve. We define patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
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