Mr. Israel D. Alin, LCB, MAPA, President/COO of Alin Cargo Express commends the Bureau of Customs for its advanced system and staunch service to its stakeholders that is timely amidst the pandemic:
“I am grateful for the BOC Customer Care Center’s utilization of a support ticket system amid the pandemic. The issues, general inquiries on goods declaration, operational and assessment matters, payments, requests and other concerns are assigned unique ticket numbers which one can use to track the progress and responses online. This is a very effective and commendable initiative especially in these trying times because this discourages face-to-face transactions and promotes the zero-contact policy in the BOC. I am excited for the future innovations of the BOC Customer Care Center and its move toward a more secure, better, and simpler conduct of business with the public. Congratulations and more power!”
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