MRT-3 PRESS STATEMENT
On 1 June 2022, we received reports of a passenger build-up observed at the stairway and footbridge area of Ortigas Ave. station. Based on initial reports, this was due to a defective escalator being closed to the public for safety reasons.
During normal operations, the escalator is used as access of MRT-3 passengers, bus passengers, and passers-by going to and from nearby malls, while the stairway is used by exiting MRT-3 passengers. The closure of the escalator resulted in a single entry and exit at the northbound stairway of the mix of passengers and passers-by.
The narrow walkway at the street-level area contributed to the build-up as only one person can walk through at a time. However, no long queues were observed inside the MRT-3 platform and concourse area.
MRT-3 stations and security personnel immediately implemented a "stop-and-go" scheme to control and manage the crowd. The technicians from the subcontractor of MRT-3's maintenance provider who were earlier alerted of the situation arrived at the station to troubleshoot and repair the escalator. Passenger flow was also normalized at around 9:30AM.
We extend our deepest apologies to all our passengers who were inconvenienced by the incident. We assure the public that we will take all the necessary steps, such as deployment of stand-by technicians, and close coordination with the Road Sector in crowd management, to prevent this incident from happening again.
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