SEND YOUR CONCERNS ONLINE WITH CFI HELP DESK
Member satisfaction is our primary goal and utmost priority. In the perspective of the Cooperative, trust, and confidence always lead to alignment.
CFI e-Service Help Desk, call it the best of both worlds, manned by a team of trained experts. If you wish to send your concerns regarding membership and other CFI related matter, please go to your e-Services account and click the Help Desk button. When you click on the “Open Case” button, a form in creating a new ticket will appear on your screens. You are asked to provide your First Name, Last Name, and Birthdate, the same details that you’ve registered before in the CFI database. Then, you are asked to input your mobile number and email address.
Selecting the category of your concern is vital for us to address the matter correctly and efficiently. Categories of your concern may be classified as; Status of Loan Application, Status of Deposit Withdrawal, Status of Profile Update, ATM Loan issues, IT Concerns, Clinic Department, and other members concern. Also, with the option to write a message, we urge our members to address issues cohesively and concisely. We’ll be delighted to read all of them.
You can track the status of your concerns by clicking the “Track Pending Concern” or even clicking the “Review Resolved Concern’’ button.
After your concern successfully passed the portal, it’s also the same time a ticket is created for you. After that, you can see your concerns' endorsements and progress because you’ll receive an update on the provided email and phone number. We’ll surely keep you on track until we reach the final solution.
If you’re ready to get started, please visit your e-Services account at
www.cficoop.com, and go to the Help Desk.
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