AUTONOMY CONTACT CENTER SOLUTION RECEIVES 2012 SERVICE LEADERS AWARD FROM CRM MAGAZINEAUTONOMY CONTACT CENTER SOLUTION RECEIVES 2012 SERVICE LEADERS AWARD FROM CRM MAGAZINE. AUTONOMY CONTACT CENTER SOLUTION RECEIVES 2012 SERVICE LEADERS AWARD FROM CRM MAGAZINE
Autonomy Solution Recognized for High Customer Satisfaction, Depth of Functionality, and Robust Search Capability
Cambridge, England and SAN FRANCISCO June 13, 2012 Autonomy, an HP Company , today announced that it has won the CRM magazine's 2012 Service Leaders Award for Contact Center Search. Autonomy was chosen as the winner based on various criteria, including analyst ratings for customer satisfaction, depth of functionality and services, company direction, and overall revenue. According to CRM magazine, "the emergence of social media has highlighted the importance of connecting with customers via their preferred interaction channels.
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