Author Topic: Cebu Pacific Plane Ticket Scandal  (Read 3536 times)

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Cebu Pacific Plane Ticket Scandal
« on: January 20, 2010, 04:50:13 PM »
(forwarded email)

Ivy Rozina Vega Mondonedo-Castro 17 January at 17:27

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I am Elma Revillame. I had a confirmed flight with Cebu Pacific, flight 5J476, Bacolod-Manila, Sunday, Jan 17, 2010, departing time 1045H. My friend drove me down the airport and actually saw airport clock at 945AM. We were both confident to be on time. (By practice, you have to be in the airport an hour before the flight, right?)

As I was falling in line at the check-in counter (there were at least five people ahead of me), the counter suddenly closed. A security guard then approached all of us in line, got our tickets and wrote the time. Mine was indicated 1005AM. I didn’t contest because, unaware of their intent, I also noticed at THAT time, it was already 1005 AM. I later realized they were going to use indicated time as “TIME OF ARRIVAL AT THE AIRPORT”, and NOT as time they closed the counter. THE FLIGHT WAS FULL.

All of us in line waiting were then escorted to the station manager of Cebu Pacific, Bacolod-Silay Airport, MS MENBAH MALTE. She then announced all our “confirmed seats” were forfeited for being late, NO REFUND, NO REBOOKING. She said this to 15 people who ‘weren’t late’ but unfortunately, were excess to the full capacity of the plane. I managed to get some names of the passengers who fall victim of this flight: <Names, Time written by the guard>
1. Conrado M. Duran Jr. , 1003AM
2. Rolando P. Duray, 1004 AM
3. Elma Revillame, 1005 AM
4. Mario Constantino Jr, 1005AM
5. Welyan Quia-ong, 1009AM

Naturally, we all argued. All of us were totally surprised of the announcement, especially there is NO REFUND AND NO REBOOKING. To note, most of the passengers I was with then were newly-graduated students who were on their way to Manila to take the board exam on Monday, January 18, 2010. Surely, money is an issue for them, and no outright cash to purchase another ticket. (If I haven’t withdrawn some money earlier, I wouldn’t have cash to buy another ticket with Zest Aire!)

To add insult to injury, the flight was DELAYED TO 12NN, 1 hour and 15mins DELAY!!! We continued arguing because obviously they had ample time to accommodate us for the delayed flight, if the issue is indeed the fact that we were late. But noooohhh, the issue here is THE FLIGHT WAS OVERBOOKED!!!

We argued and reasoned to the station manager for over an hour (to note the plane hasn’t departed at that time yet) regarding the overbooking, but what MS MENBAH MALTE could only say is that the Aviation Board allows them to overbook by 10% of the plane’s capacity. The big confusion is, should the 110% arrives on time (like what happened to 15 of us), what are they going to do? Ms Malte simply said, we’re going to rebook the rest of the passengers to the next flight! And so, why weren’t we accommodated then??? Because the guard wrote 3-9mins late in our tickets MISCHIEVOUSLY!!! (they emphasized counter closes 45mins before flight) BUT THE FLIGHT WAS DELAYED TO 12NN!!!!!

The truest issue here is THE FLIGHT WAS OVERBOOKED, and sadly we were last in line. It should be okay if we get a refund, or get rebooked to the next flight SINCE WE PAID FOR IT!!!! But alas! No! Cebu Pacific is going to get all our money, without giving us the service that we seek.

Last straw is, I just learned that for a regular or promo ticket, you CANNOT REFUND OR REBOOK YOUR TICKET IF YOU DIDN’T CONFIRM FLIGHT TWO DAYS PRIOR… Ergo, If you’re 1min late (from the 45min cutoff), say bye-bye to your money…. I run the figure in my head, CEBU PACIFIC HAS SWINDLED OVER P35,000 for that flight alone!!!!! No wonder they became number one!!! They swindle all unknowing passengers!!!!

My message (and well I speak for the many of us being swindled): Are we just going allow Cebu Pacific to continue reaping off money to unknowing victims, like us??? Should we really allow them to overbook 10% and just say to those last in line, “Sorry, you’re forfeited, NO REFUND NO REBOOKING –Ergo, thank you, you have just been swindled”. Would DTI or whoever allow this to continue, the abuse of so many victims?

I talked to some security and airport personnel, they reportedly said, “Ma’am madalas nangyayari yan dito, gina-into lang kamo sg Cebu Pacific” (That happens all the time, Cebu Pacific keeps deceiving their passengers). Whoah! That’s truly alarming!

I sincerely hope this gets to you, your loved ones and your friends. I truly hope nobody gets fooled again by this company! This is really really really alarming! Over P40K A FLIGHT???? That’s huge swindling!!!! And should we count all their flights nationwide, and well, globally, OMG!!! You do the math!!!!

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indaymen50

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #1 on: January 21, 2010, 08:51:18 AM »
Nope...no  Cebu  Pacific  for  me....after  one  flight  from  Tagbilaran to  Manila, not  even  a  cup  of  water  to  drink  and  my  sister  forgot  her   blazer  in  her  check-in  luggage,  not even  a  small  blanket  to  spare for   the  whole  flight. What   kind  of  airline  is  this?

Elma, and  the  rest  of  the  swindled  passengers, sorry  about  your  very  negative  experience. zsomething  has  to  be  done  and  it  should  be  fair  if  they   accomodated  your  on  future  flights....here  in  the  US and  most international  companies, they  even  give  you a  voucher  for  another flight , food  plus  some  perks  when  they  overbook  a  flight. :) Good  luck  in fighting  your  cause.

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bugsay

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #2 on: January 21, 2010, 09:06:52 AM »
dapat mo file sila ug formal complaint aron mahatagan ug pagtagad.

btw, tungod sa ka barato sa CP ticket, barat sab ang serbisyo.

kon, mosakay mog cebu pacific, nya tungod kay sikit kaay ang mga lingkoranan, pilia ang naa sa exit window row seat, kay mao ra nay luag...

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indaymen50

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #3 on: January 23, 2010, 08:37:20 AM »
Maajo  lagi ug  makauna  ka... :P

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magbalantay

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #4 on: January 29, 2010, 12:42:45 PM »
Sorry to hear your story Elma. Unsa man action ani sa atong gobyerno oi? Kaluoy pud nato. Tinuod jud...barato lagi pro barat and treatment sa mga passengers. Mosugot na lang ta ingon ani-on?

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magbalantay

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #5 on: January 29, 2010, 12:47:45 PM »
Mo file lagi ug complain? Unja pagkahuman? Usik-usik kay dili man lagi aksyonan atong complain. Kaya nilang bayaran ang ahensya oi. SMILE na lang ta maski gutman ta inig sakay aning barat nga eroplano!

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grazie7y

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #6 on: January 29, 2010, 03:19:09 PM »
From my other egroup, another dissatisfied Cebu Pacific customer:

I think I was a victim of this too.

Earlier this month I was on my way to the airport to catch the Cebu flight, thinking I had enough time before checkin and was not in a particular hurry.  Haven't flew in a long while and was shocked to find my seat already given to waitlisted passengers who were stranded from the previous day's cancelled flights.  This is Cagayan de Oro--nobody gets left behind as long as the plane is still on the f**%(%^@ ground!  Ask Calvin.  Apparently not anymore.   There is a lesson here.  If its rainy season and a flight has been cancelled, take the checkin time seriously.  Or you will end up writing emails like this. At 5 in the morning.

And to top it off, according to Cebu Pacific, they do not refund.  Huh? That was annoying.  So we called their so-called call center, who gave us an incorrect email to whoever makes the refund decision.  I decided to just cancel my cebu flight anyway, and hoped to get the money back from my round trip ticket.  Back at the house, I got the correct email from their website, and emailed a complaint.  Havent received a refund/reply yet and its been a week.

I will never fly cebu pacific again!  what assholes!  those round trip tickets cost me almost 4T!  they effectively doubled their revenue on one seat by not refunding me.  Hope something comes out of this.  The last time I wrote a hate email against Smart, their top brasses called me and offered me a new cellphone and enough apologies.  They were really nice people compared to their rank and file.  I think Cebu Pacific is deaf and dumb all the way up.  Shame on you Cebu Pacific! And your flight attendants need makeovers!  And that overpriced snack trolley is really uncomfortable!  And your inflight games are childish!

Vince


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magbalantay

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #7 on: January 29, 2010, 04:54:23 PM »
Good point na Vince...their inflight games are childish! Mga isip bata bitaw pud na sila and very unprofessional pa jud. We can't do anything as of now unsaon na sila not unless we victims of this Cebu Pacific would do something. The big question now is......WHO WOULD LISTEN TO US? kahibaw na ka,money talks! Daku ning companyaha not unless MAG STRIKE TA! Saon ta man pud daghan man pud moagwanta kay barato lagi. Pabaga na lang ug tunlon ang pride basta kasakay ug EROPLANO! Hay paita oi!

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indaymen50

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Re: Cebu Pacific Plane Ticket Scandal
« Reply #8 on: January 30, 2010, 05:29:43 AM »
I  think I'll  stick  to PAL!!  Libre  pa  snacks  nga  Goldilocks... ;D

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