Author Topic: IBM - GSIS ROW  (Read 3848 times)

Mulligan

  • EXPERT
  • ***
  • Posts: 1562
  • On vacation mode =:p
    • View Profile
IBM - GSIS ROW
« on: May 30, 2009, 10:16:16 AM »

SAP says GSIS did not engage its services

By Alexander Villafania
INQUIRER.net
First Posted 18:10:00 05/29/2009

Filed Under: Technology (general), Government, Software, Consumer Issues

MAKATI CITY, Philippines – SAP Philippines has finally broken its silence over accusations by the Government Service Insurance System (GSIS) that IBM’s DB2 database software was at fault for the agency’s massive system crashes.

In a statement sent to INQUIRER.NET, SAP Philippines said that it had no contractual relationship with the agency in the implementation of its IT infrastructure software or consultancy services.

Instead, the software company stressed that GSIS licensed SAP software from Team Synergia, a local value-added reseller.

SAP also insisted that it would not comment on any other product or organization involved in the issue.

“We understand from GSIS that an analysis of GSIS’ system problem has already been conducted and that the root cause of the data corruption has nothing to do with SAP software or its product support,” the company said in its statement.

Nevertheless, SAP said it is already providing technical assistance to all of the parties involved in the matter.

More:

http://technology.inquirer.net/infotech/infotech/view/20090529-207830/SAP-says-GSIS-did-not-engage-its-services



Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
On vacation mode =:p

unionbank online loan application low interest, credit card, easy and fast approval

jamo2x

  • EXPERT
  • ***
  • Posts: 1948
  • enJOY life and dance as if it's your last dance
    • View Profile
Re: IBM - GSIS ROW
« Reply #1 on: May 30, 2009, 11:51:54 PM »
 ::) asowssss mao diay ni ang problema sa GSIS. grrrrrrrrr  ??? mao ning isa ka Big Failure sa atong govt.

hapit na man dw moabot og unom ka bulan nga cgeg hulat2x tawon ang mga retired govt employees. daghn na may sakit og hapit na mamatay mga tigulang nag linya mag claim sa ila benefits, hangtud karon wa lang gihapon matubag tungod aning gusto daw ni Winston Garcia nga upgrade....nga wa mag ka dimao. cguro na corrupt na ang data mao nag lisud cla pag recover sa mga lost files.

hayzzzzz na lng jud....daghn tawn gahulat sa Dvo GSIS ofis sa ila benifisyo...nga way klarex tungog sa gidangatan ani. mamatay na lng mga katigwangan wa ka dawat bisag isa ka dako sa ilang gihagoan. kalooy sab.

parehas ba sab dha sa Bohol ang GSIS ofis, daghn reklamo? kinhangln na ni alsa masa, mas maau og media (news & TV) na mag cover ani para makita ang katag.  8)

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
i promise you, i'll be yours forever :)

fdaray

  • LUMINARY
  • ***
  • Posts: 5036
  • In my twilight days..... I shine still shine..
    • View Profile
Re: IBM - GSIS ROW
« Reply #2 on: June 01, 2009, 11:55:14 AM »
Batangas, Philippines 
Grabe ang Ecard, hirap pumila,gastos pasahe,gutom, bayad pa activate pero ano? Palpak!!!wala man lang lumalabas na display sa monitor sa registration meron man u'l gona wait several minutes or hour, tapos "ERROR" naman lalabas after that "InVaLID " naman sa login tapos "SERVER BC" tapos "DATA INCORRECT" tapos "DATA NOT BEEN UPLAODED YET" Ano ba yan" TEKA WILSON GARCIA are you THERE ba sa GSIS? nagpakana kayo ng ganito perwisyo naman inabot namin, dapat b4 you start this e sinigurado naman ninyo...TSK TSK TSK!! walang kwenta.

Hangtod karon, segi og off-line ang office, dili magamit ang G-wasp. Hangtod
kanus-a ang offline?. Hangto anus-a mahuman ang up-dating of records?
Halos tanan nga moadto sa office adunay  reklamo diri sa GSIS Davao branch.

Hangtod karon, wala ko ka retire tungod kay wala pay complete updating of
records.

GSIS, is the most corrupt insurance company in the country.

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
Life is what you make.
Kon naa kay gisoksok, naa kay makuot.

http://feldarblogspotcom.blogspot.com/
http://darayagrifacts.blogspot.com/

unionbank online loan application low interest, credit card, easy and fast approval

jamo2x

  • EXPERT
  • ***
  • Posts: 1948
  • enJOY life and dance as if it's your last dance
    • View Profile
Re: IBM - GSIS ROW
« Reply #3 on: June 01, 2009, 09:13:09 PM »
Hangtod karon, segi og off-line ang office, dili magamit ang G-wasp. Hangtod
kanus-a ang offline?. Hangto anus-a mahuman ang up-dating of records?
Halos tanan nga moadto sa office adunay  reklamo diri sa GSIS Davao branch.

Hangtod karon, wala ko ka retire tungod kay wala pay complete updating of
records.

GSIS, is the most corrupt insurance company in the country.

personal experience nimo ni pre?  grabe sab noh...daghn btaw reklamo.
 
wala koy personal claim pero naluoy ko sa uban dabawenyo nga nag reklamo.  ::)



Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
i promise you, i'll be yours forever :)

bol-anon nga cebuano

  • DIPLOMAT
  • LUMINARY
  • *****
  • Posts: 6770
  • in true friendship, forgetfulness has no place...
    • View Profile
    • Best Webhost Service
Re: IBM - GSIS ROW
« Reply #4 on: June 01, 2009, 11:53:44 PM »
kahibaw nakang winston garcia, pataka lang dayon na ug pamasangil. mirisi wala kaugpo sa MERALCO.

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
"The difference between a smart person and a wise person is that a smart person knows what to say and a wise person knows whether or not to say it."

👉👉 www.dreamhost.com - Best Webhosting Company. Start your website with just a few clicks. FREE transfer of Wordpress site.

Mulligan

  • EXPERT
  • ***
  • Posts: 1562
  • On vacation mode =:p
    • View Profile
Re: IBM - GSIS ROW
« Reply #5 on: June 02, 2009, 09:35:43 AM »

Looy sab ang mga apektadong mga beneficiaries kay naapektahan ang serbisyo sa pag upgrade sa GSIS information system labina ni sir FDaray.   :)

This system crash can be attributed to poor hardware sizing in terms of transaction load and traffic and anticipating database growth as the system went live.  This could also be be attributed also to implementation and upgrade issue.  Whatever the issue is, only GSIS and the system integrator knew (Questronix) what happened.   

Pero karong panahuna, dinhe na musolud kining gitawag ug disaster recovery plan (DRP).  The purpose of DRP is to ensure continuous system availability 24/7 operation in the event of any disaster brought about by for example,  nature (force majeure) and in any event that cause system inavailability.  This includes manual processing if necessary until the system is up  :'( .    The activities involved ensuring data intergrity, regular database back-up, offsite back-up and quick data restore procedures.  Sa among tribu karon (  :) ),  naa me data back-up ga-ipadala daily via an airline to manila just to ensure that a safe data back-up can be recovered.  Naa pud me back-up ga-ipadala sa usa ka vault sa usa ka bangko gawas sa usa pa ka internal back-up sulod sa kompanya.  During the twin towers attack in NY (9/11), several companies lost data because they don't have this offsite data back-up.  Pagka collapse sa building nalubong pud ilang data didto.  :-[

Pero ang importante unta to,  dapat nagdecide unta whether mag parallel run or not with the legacy system until proven that the new system is efficient and meet the organization's requirement.

My two cents,

Bedo




 

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
On vacation mode =:p

fdaray

  • LUMINARY
  • ***
  • Posts: 5036
  • In my twilight days..... I shine still shine..
    • View Profile
Re: IBM - GSIS ROW
« Reply #6 on: June 02, 2009, 10:54:47 AM »
Ty bedo..... For the information to all govt. employee, and nakarecord sa imong file  is your rate three year back. Pananglit nagretire ka ang basihan sa imong pension is  your rate three year back , instead of the average for the last three years. Ang pagtuo sa mga nagretire na is that the basis of computing the monthly pension is your rate three years back. It's  not. Based on the existing guidline, the computation of the monthly pension of a govt. employee is 90% of (AMC) average monthly compensation  for the last three year if your have rendered more than 30 years of continouos service  and 80% if less that 30 years.

SEcondly, they are always last in posting our loan payments. Ang nahitabo, nag additional ka ug surcharges fee. Bisan ug remitted na sa DepEd ang among monthly payments sa loan based in the payslip, dili nila gi post  on time.

Thirdly,  total number of years is the service is lessen to three years becuase of  'no payments of premium or premium in arears.' Kulang daw ang mga teachers ug gibayad sa GSIS sa ilang monthly premium.

Lastly, ilang giundang ang survivor benefits  without further notice.

Hoping that GSIS can recover this worst crises at soonest time.

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
Life is what you make.
Kon naa kay gisoksok, naa kay makuot.

http://feldarblogspotcom.blogspot.com/
http://darayagrifacts.blogspot.com/

unionbank online loan application low interest, credit card, easy and fast approval

G@Len

  • INTERN
  • **
  • Posts: 668
  • wabodu badah!
    • View Profile
Re: IBM - GSIS ROW
« Reply #7 on: June 02, 2009, 11:15:28 AM »
good point sir bedo, mao na ang usa sa mga requirement for an ISO certified company especially sa mga ASP nga company.

This system crash can be attributed to poor hardware sizing in terms of transaction load and traffic and anticipating database growth as the system went live.  This could also be be attributed also to implementation and upgrade issue.  Whatever the issue is, only GSIS and the system integrator knew (Questronix) what happened.   

regarding this crash issue, dapat jud naa parallel run nga mahitabo during sa upgrade since dli tanan upgrade successful. tngali ang sakto nga sizing sa hardware pero possible sad nga ang budget gikuhaan so instead nga enterprise grade nga machine nahimo nalang nga entry level nga server.   >:(

naa sad ko kauban, usa sa mga clients daw sa iyang previous company sa pinas sauna kay ang BIR. ingon sya kana daw web server sa BIR nagdagan ra daw na sa karaan nga machine then gibutang sa ilang datacenter nga mura daw lagub sa kangitngit then daghan pa jud mga wires nga nagkatag lang. anytime daw nga imong masipaan ang cables basin daw mo-hangup ang mga transactions nila.
diha sad daw one time nga mopalit daw ang BIR ug new servers then grabe daw ka overkill ang specs then ang presyo sad perte ka overkill. ang file server lang kono daan pila na daw ka terabytes pero ilang nagamit wla lang daw kaabot ug 500Gb and they're spending a lot for the storage rentals per month anaa since SAN man nga setup.

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0

jamo2x

  • EXPERT
  • ***
  • Posts: 1948
  • enJOY life and dance as if it's your last dance
    • View Profile
Re: IBM - GSIS ROW
« Reply #8 on: June 02, 2009, 12:54:45 PM »
Looy sab ang mga apektadong mga beneficiaries kay naapektahan ang serbisyo sa pag upgrade sa GSIS information system labina ni sir FDaray.   :)

Pero karong panahuna, dinhe na musolud kining gitawag ug disaster recovery plan (DRP).  The purpose of DRP is to ensure continuous system availability 24/7 operation in the event of any disaster brought about by for example,  nature (force majeure) and in any event that cause system inavailability.  This includes manual processing if necessary until the system is up  :'( .      :-[

Pero ang importante unta to,  dapat nagdecide unta whether mag parallel run or not with the legacy system until proven that the new system is efficient and meet the organization's requirement.

My two cents,

Bedo


mao pud btaw na ako pangagpas sa nahitabo. cguro nag dali2x si winston ma upgrade way klarong backup solution. bisag ma crash o corrupted ang uprade basta naay backup tapes o tape library, dali ra unta mag roll back sa legacy o old system. morag di pud uso sa pinas ang offsite backup storage. morag wa pa man cguro diha kanang offsite storage nga fireproof, flood proof solutions.

dpat unta lagi naay Disaster recovery plan, morag wa man mao ng abtan nag unom ka bulan wa maayjo ang database. pero base sa news, it seems like they're passing the blame to each other and not really addressing the main issue. kalooy ang mga retired na labi na masakiton pa, nga dili maka kuhag benefits.

unsa jud kahay maajong himoon para ma hatagan og solusyon ning problema?  ::)

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
i promise you, i'll be yours forever :)

Mulligan

  • EXPERT
  • ***
  • Posts: 1562
  • On vacation mode =:p
    • View Profile
Re: IBM - GSIS ROW
« Reply #9 on: June 02, 2009, 04:15:59 PM »

Bro G@len & Jamo2x,  daghan man diay ta IT (Inig-uli Tagay)  diri sa TB.  Maghimo ta ug consultancy firm ngalan ToBol (TobongBol-anon) Solutions, Inc.   hehe.





Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
On vacation mode =:p

unionbank online loan application low interest, credit card, easy and fast approval

jamo2x

  • EXPERT
  • ***
  • Posts: 1948
  • enJOY life and dance as if it's your last dance
    • View Profile
Re: IBM - GSIS ROW
« Reply #10 on: June 02, 2009, 10:13:46 PM »
Bro G@len & Jamo2x,  daghan man diay ta IT (Inig-uli Tagay)  diri sa TB.  Maghimo ta ug consultancy firm ngalan ToBol (TobongBol-anon) Solutions, Inc.   hehe.


hahaha di ko sugot anang ngalan wuyyyy, manimaho nya ta ana.  
BolBol Networks na lang kaha, Bolahang Bol-anon :)

bitaw palpak jud ang upgrade nila. dpat ana kambyohn na si winston dha.






Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
i promise you, i'll be yours forever :)

G@Len

  • INTERN
  • **
  • Posts: 668
  • wabodu badah!
    • View Profile
Re: IBM - GSIS ROW
« Reply #11 on: June 03, 2009, 09:43:24 AM »
morag wa pa man cguro diha kanang offsite storage nga fireproof, flood proof solutions.

sure ko naa offsite storage nga fireproof pero dli lang ko sure kung flood proof ba --akoa implementation sauna. same goes sa uban medium-size to dagko nga  company sa cebu.

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0

Mulligan

  • EXPERT
  • ***
  • Posts: 1562
  • On vacation mode =:p
    • View Profile
Re: IBM - GSIS ROW
« Reply #12 on: June 03, 2009, 10:17:38 AM »

Kining offsite storage naa na ni.   Infact,  ang gatan-awon karon labina sa mga application hosting ang political stability sa usa ka lugar.  Pag mo-ingon nga ang ila data ga e host ug ga eback i.e.  sa thailand, murag lisod mag duha duha ang client.

Murag dool dool to fireproof naa na ni nga mga data centers pareha sa among tribu.  Nag gamit me ug FE 13 automated fire suppression technology.  Pero sa flood proof murag depende ug asa ang location sa data center.  Pag sa ground murag di na assurance bisan naka raise floor.  hehe

Fore !


sure ko naa offsite storage nga fireproof pero dli lang ko sure kung flood proof ba --akoa implementation sauna. same goes sa uban medium-size to dagko nga  company sa cebu.

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
On vacation mode =:p

G@Len

  • INTERN
  • **
  • Posts: 668
  • wabodu badah!
    • View Profile
Re: IBM - GSIS ROW
« Reply #13 on: June 03, 2009, 04:57:13 PM »
usa ra man jud tngali ang problema ania, wlay proper planning and execution during the implementation.

Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0

Mulligan

  • EXPERT
  • ***
  • Posts: 1562
  • On vacation mode =:p
    • View Profile
Re: IBM - GSIS ROW
« Reply #14 on: June 03, 2009, 05:41:03 PM »
Nagka init ug nagka init.   Ang background :

 -  IBM is the vendor for the backend database software (IBM DB2).  And maybe hardware.   :-X
 -  Questronix is the system integrator (main contractor) to implement GSIS info system using SAP
 -  Team Synergia Inc. and Tera Systems Inc. are the subcontractors.  
 -  SAP Phils. sells software licenses to GSIS for using SAP software (application).

200,000 transactions a day ?   Mokamang ang system pag alang alang ra ang configuration sa hardware ug capability sa backend database ug walay dedicated communication lines from major telcos.  :-[ 

+---------------------------------------------------------------------------------------+

GSIS sues IBM, seeks P100M in damages

IBM sues agency for libel

By Alexander Villafania
INQUIRER.net
First Posted 17:05:00 06/03/2009

Filed Under: Litigation & Regulations, Government, Technology (general)

MANILA, Philippines—(UPDATE) The clash between the Government Service Insurance System (GSIS) and technology provider IBM has come to a head as the government agency has finally filed a civil case Wednesday.

The tort and breach of contract case was filed with the Pasay Regional Trial Court.

GSIS Chief Legal Counsel Estrella Elamparo, who said in an earlier interview that the agency will file a case unless IBM delivers a purported “special build” that should solve the GSIS’s problems with its database infrastructure, filed the case.

GSIS is seeking P100 million in damages for the alleged defective software IBM has provided the agency.

Identified defendants are the IBM Corporation, IBM Philippines and local systems integrator Questronix.

In a separate statement obtained by INQUIRER.net, IBM Philippines said it was filing a libel suit against the GSIS, and is also seeking damages of P200 million.

“The GSIS has engaged in a series of unwarranted public attacks on IBM related to the performance of the GSIS Integrated Loans, Membership, Acquired Assets and Accounts Management System (ILMAAAMS). We cannot stand by and allow our company's reputation to be tarnished by blatantly inaccurate and misleading accusations,” the computer giant said in its statement.

“We have initiated legal action to vigorously defend our reputation. This is an action that we do not take lightly. IBM has been in operations in the Philippines for more than 70 years, and has over 7,000 employees. During this time, we have built our business by upholding the highest level of corporate ethics and integrity. Anything less would betray the trust that clients, citizens and governments place in us every day.

Our preference is to work constructively with our clients and our business partners to address any and all issues they may have, in a spirit of mutual cooperation and partnership. Unfortunately, the deliberately libelous actions by the GSIS leave IBM with no other course of action,” IBM Philippine said.

In its complaint, GSIS alleged that IBM failed to deliver the special build that should solve the constant crashes of its ILMAAAMS, which uses IBM’s DB2 version 9.1 database software.

The ILMAAMS crashed on March 30 and since then has constantly suffered from more crashes.

Elamparo in a previous interview alleged that GSIS relied on ILMAAAMS to handle over 200,000 transactions per day and the system crashes were causing massive delays.

Meanwhile, the case also alleged that Questronix failed to inform the GSIS of the defects or limitations of the DB2 software.

GSIS also alleged that Questronix failed to keep the system in working condition.

“To make things worse, Questronix even has the temerity to publicly blame the plaintiff [GSIS] for the disaster that befell upon it despite defendant’s own admission that the database crash is being caused by the flawed DB2 software which it installed,” the GSIS argued in its case.

Questronix won the bidding for the P80 million ILMAAAMS project in 2006.

Questronix would be the main contractor entering into a joint venture with Team Synergia Inc. and Tera Systems Inc. to implement the project.




Linkback: https://tubagbohol.mikeligalig.com/index.php?topic=20248.0
On vacation mode =:p

unionbank online loan application low interest, credit card, easy and fast approval

Tags: