Lawmaker blasts GSIS computerization program
By Dino Maragay Updated April 29, 2009 11:15 AM
MANILA, Philippines – A congressman has hit the computerization program of the Government Service Insurance System (GSIS), calling it a “failure†for its inability to provide better and more-efficient service to its members.
According to Rep. Raul Gonzalez Jr., the GSIS continues to be hounded by service-related complaints five years after embarking on its massive computerization program.
"In fact, there is a move by GSIS officials to pin the blame for all the confusion and inconveniences being encountered by GSIS members today to a glitch in their computer program," Gonzalez said.
In filing House Resolution 1048, Gonzalez urges fellow lawmakers to conduct a probe on GSIS’ current computerization program under efforts to spot the alleged “glitches†in its system.
The GSIS massive computerization program kicked off in May 2003 aiming to provide better and more efficient service to its members. It entails the wholesale upgrading of computer hardware, installation of new software programs, overhauling of systems and procedures, reconciliation of manual and computer data, updating its premium contributions file and posting of its members' loan repayments.
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