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Author Topic: Do You Really Care About Your Customer?  (Read 448 times)

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Do You Really Care About Your Customer?
« on: April 19, 2013, 10:09:00 PM »
Service Failure: Do You Really Care About Your Customer? by Jeff Toister

“Executives may claim to care about their customers, but their actions frequently suggest just the opposite. … I know what you are thinking. You’re different. You truly care about your customers … Still, do you really care about customer service?”

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