By Irene Sino Cruz
Inquirer Visayas
Convergys Corp., a business process outsourcing company, has opened its third facility at the Asiatown IT Park here and is now looking for people.
Jose Manuel T. Castillo, Convergys Corp. sourcing manager, said the firm’s new contact center at i3 building will accommodate 1,000 employees.
Castillo said the company decided to open another facility in Cebu, which is considered the outsourcing hub in the Visayas, because of the presence of talented and skilled manpower base in the city.
He noted that the presence of good universities here has also helped ensure there would be enough manpower to meet the growing demand from the BPO industry.
Castillo stressed that Cebu has the workers with qualifications, including English skills, intelligence and patience, needed by the BPOs.
He also explained that the global economic slowdown has minimal impact on the company’s operations.
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