Author Topic: Metrobank Customer Service is a Disappointment (Read 8952 times)

Mike Ortega Ligalig · « **on:** July 17, 2007, 01:02:45 PM »

You write to the Metrocard customer service requesting them an e-mail of your credit billing statement as you can no longer receive a paper billing statement because they're sending this document to your previous employer in the Philippines and you are now based abroad.

You have to wait for the next millennium before Metrobank replies to your inquiry.

This is the very reason I buy things and transact in the U.S. Whenever you have problems or any concerns, U.S. firms would always get back to you in a minute by phone, chat, or e-mail. And they won't stop communicating with you until your problem is fixed.

I can only wish Metrobank can learn the US-style customer care.

All are the same - whether private or public entities in our country. They don't listen.

For so many times I wrote to certain government offices in Manila about this, about that, hoping they would appreciate a suggestion from a concerned Filipino who wants to see his country move up.

Everything is deadma. You have to die first before a government office replies to your letter.

..yadz.. · « **Reply #1 on:** July 17, 2007, 01:07:12 PM »

balhin nalang bpi, mas nindot pa ila service..

lumine · « **Reply #2 on:** July 17, 2007, 05:08:04 PM »

in my case, the in-charge of the customer service at metrobank answered my query about SWIFT code the next day. but indeed, in our gov't offices, they won't reply to your questions. walay gamit ila e-mail ad.

..yadz.. · « **Reply #3 on:** July 18, 2007, 02:24:54 PM »

sakto ka lumine..when it comes to gov't offices., maabtan pa siyam-siyam before sila mo reply..ayo lang ug mo reply jud..pero ug imo ipa media na gani diba abtik na sila..hehehe!

G@Len · « **Reply #4 on:** July 18, 2007, 02:27:11 PM »

Quote from: lumine on July 17, 2007, 05:08:04 PM

but indeed, in our gov't offices, they won't reply to your questions. walay gamit ila e-mail ad.

naa gamit ilang email add oi, ang mga forwarded messages diay? ang mga application letter ug CV diay? heheh

peace to all govt employee!

lumine · « **Reply #5 on:** July 18, 2007, 05:46:00 PM »

Quote from: ..yadz.. on July 18, 2007, 02:24:54 PM

sakto ka lumine..when it comes to gov't offices., maabtan pa siyam-siyam before sila mo reply..ayo lang ug mo reply jud..pero ug imo ipa media na gani diba abtik na sila..hehehe!

hapit nako three years dri sa belgium, yadz, ^pro wala pa jud koy nadawat na reply from SSS. before i left, i processed the change of status at SSS-cebu. then ingon sila na a month after daw, mareceive na daw nako new id. nilarga na lang ko,wala pa jud and everytime, i phoned up my mom, i would also ask if she got a mail, wala daw. gipasurrender naman gud ako old id so i was asking through e-mail unsaon nako pagbayad sa ako loan sauna. wala jud reply. dili man gud ko ganahan na naa pa ko bills to pay. wala jud klaro oy!

lumine · « **Reply #6 on:** July 18, 2007, 05:47:27 PM »

Quote from: galen on July 18, 2007, 02:27:11 PM

naa gamit ilang email add oi, ang mga forwarded messages diay? ang mga application letter ug CV diay? heheh

peace to all govt employee!

mao ra gud gamit ila e-mail ad, galen.

..yadz.. · « **Reply #7 on:** July 19, 2007, 09:52:17 AM »

yup., ipa personal nalang adto sa imo mother dear imo id sa sss lumine kay dili jud na sila mg akatar jud ug walay personal nga mo follow up sad..

lumine · « **Reply #8 on:** July 19, 2007, 06:26:06 PM »

ay ako na lang jud pag-uli pohon! ako isagpa sa ila ang euro,toinks! kahambugera,maau ra ba naa,hehehe!

i like the word, akatar, yadz!

Happy · « **Reply #9 on:** July 19, 2007, 08:46:59 PM »

Ako parents ako gipa-open account sa metrobank before kay maoy diect bank sa ako banko diri but service not good, less than one month pa gani ang account nga walay money gi-close na.. ask mi sa IBAN number kay I need it to to my netbank para mas lesser ang ako ma charge diri, wala manghatag, instead, I close nalang sa ako banko diri ug metrobank..

Then, nag BPI ko, ah da! ghikapoy ko oi, kay mao ra gihapon.. karon PCI-Equitable ako parents.. nakontento naman lang sab mi

lumine · « **Reply #10 on:** July 19, 2007, 09:04:10 PM »

SWIFT code ra ang mahatag sa mga banks nato cel oy kay ang IBAN within europe ra.

Happy · « **Reply #11 on:** July 20, 2007, 07:41:19 AM »

Na mao ba? Kolokoy pud diay to ako banko diri kay pangyuan ko
IBAN number, maayo rapud diay ako to gi-close oi

lumine · « **Reply #12 on:** July 20, 2007, 06:42:55 PM »

Quote from: mfrandsen on July 20, 2007, 07:41:19 AM

Na mao ba? Kolokoy pud diay to ako banko diri kay pangyuan ko
IBAN number, maayo rapud diay ako to gi-close oi

http://en.wikipedia.org/wiki/International_Bank_Account_Number

Happy · « **Reply #13 on:** July 20, 2007, 06:44:27 PM »

Salamat lumine, dili naman sab mangayo ang ako bag-o nga banko ron. Kadto raman sab banko nga ako gi-close ang daghan kuti.

lumine · « **Reply #14 on:** July 20, 2007, 07:28:23 PM »

you're welcome, cel!

..yadz.. · « **Reply #15 on:** July 23, 2007, 11:18:14 AM »

nindot sad ang equitable., mao gamit sa ako sis-in-law para sa iya allotment. die hard man ko sa bpi..hehehe! bitaw since college pa man gud sa bpi gud and im happy sa ila service esp. now sa padala sa ako hubby., mas dali ra and lesser ang charge nila.

..yadz.. · « **Reply #16 on:** July 23, 2007, 11:24:01 AM »

Quote from: lumine on July 19, 2007, 06:26:06 PM

ay ako na lang jud pag-uli pohon! ako isagpa sa ila ang euro,toinks! kahambugera,maau ra ba naa,hehehe!

i like the word, akatar, yadz!

sakto ba na workd akatar?? ..hehehe! mao man gud na permi nako madunggan sa ako mama...

lumine · « **Reply #17 on:** July 23, 2007, 05:32:38 PM »

sa diha pa ko, metrobank and bpi ko.

tigkadungog sad ko sa term naakatar pro dli kaau ko tigamit.

Happy · « **Reply #18 on:** July 23, 2007, 10:37:53 PM »

akatar, means atiman man tingali... dili mag-akatar= dili mag-atiman (sakto ba?)

lumine · « **Reply #19 on:** July 24, 2007, 07:50:45 PM »

Quote from: mfrandsen on July 23, 2007, 10:37:53 PM

akatar, means atiman man tingali... dili mag-akatar= dili mag-atiman (sakto ba?)

yup,cel!

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Author Topic: Metrobank Customer Service is a Disappointment (Read 8952 times)

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