Author Topic: Manage Anger | How To Manage Your Composure When Angry With Difficult Customers  (Read 468 times)

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How To Manage Your Composure When Angry With Difficult Customers

Anger management is a widely discussed topic, especially at work. If you interact with customers on a daily basis, you have most likely been exposed to some that are very difficult to handle. Unlike other places such as schools, home or social gatherings; staying calm at your business or workplace with irate customers is a delicate balance between meeting their needs, staying professional and controlling your anger and an urge to confront. Above all, you are trying to run a business and have a reputation to maintain.

Source: How To Manage Your Composure When Angry With Difficult Customers

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