Author Topic: Philippine Business Process Outsourcing (BPO) Still Booming  (Read 1306 times)

pioneer

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Philippine Business Process Outsourcing (BPO) Still Booming
« on: December 14, 2008, 07:19:24 PM »
Despite what many fears to be a looming global financial crisis, major Philippine business process outsourcing (BPOs) providers, mostly contact or call center operators, remain as among the top job providers in the country with their unabated recruitment of fresh Filipino workers and staff.

According to a survey conducted by the Trade Union Congress of the Philippines (TUCP), at least 23 BPO providers are still hiring new personnel, mainly contact center agents as well information-technology and administrative support staff.

No less than President Gloria Macapagal-Arroyo cited BPOs as the one of the major contributors in her Admistration's job-generation program. Under President Gloria Macapagal-Arroyo, the Philippines had emerged as a BPO top global destination, second only to India.

The President attributes the rise of the Philippines as a top BPO destination, owing to the Filipinos' world-class skills and proficiency to speak and write in the English language.

"A number of BPO providers are drafting additional staff on account of expansion, while others are requiring fill-in personnel due to attrition, or the loss of employees," TUCP secretary-general and former Senator Ernesto Herrera said.

Among the firms enlisting hiring a new workers are Aegis PeopleSupport Inc., Affiliated Computer Services Inc., APAC Customer Services Inc., Convergys Philippines Services Corp.;

Dell International Services Philippines Inc., Deutsche Knowledge Services Pte. Ltd., eTelecare Global Solutions Inc., Hinduja TMT Ltd.; HSBC Electronic Data Processing Philippines Inc. and ICT Marketing Services Inc.

JP Morgan Chase Bank N.A. Philippine Customer Care Center, NCO Group Inc., NuComm International Inc., PeopleTalk Contact Solutions Inc., Stellar Global Solutions Inc., Synnex-Concentrix Corp.;

Telephilippines Inc., TeleTech Holidngs Inc., Telus International Philippines Inc., VXI Global Solutions Inc., West Contact Services Inc. and WinSource Solutions Inc. are all likewise still looking for new staff.

Herrera cited the case of APAC, which is recruiting 1,000 agents and support staff, including those meant for deployment to a new contact center Tacloban City.

He also cited Deutsche Knowledge Services, which is recruiting 900 financial, business and accounting associates to provide back office support to its global financial operations, as well as ICT Marketing Services, which is hiring 400 agents, including those meant for deployment to a new contact center in Cabanatuan City.

Most of the firms require only two years of college education or "some college (units)" to qualify for prospective agents. source: PNA

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hofelina

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Re: Philippine Business Process Outsourcing (BPO) Still Booming
« Reply #1 on: January 22, 2009, 06:07:06 AM »
This coming Cebit-Hannover 2009, Phil BPOs are strongly represented.


The countdown has begun

In March (3-8, 2009), CeBIT will once again be opening its gates in Hannover, Germany. The world's largest and most renowned trade fair for the world of IT and telecommunications will be specially featuring California as its Partner State and highlighting the hot themes of Webciety and Green IT.
The leading business event for the digital world

CeBIT is the world's largest trade fair showcasing digital IT and telecommunications solutions for home and work environments. The key target groups are users from industry, the wholesale/retail sector, skilled trades, banks, the services sector, government agencies, science and all users passionate about technology.

CeBIT offers an international platform for comparing notes on current industry trends, networking, and product presentations. Deutsche Messe AG has organized CeBIT in Hannover each spring since 1986.



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