Author Topic: Outsourcing - A New Business Trend  (Read 18160 times)

ben

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Re: Outsourcing - A New Business Trend
« Reply #120 on: November 14, 2007, 08:35:46 AM »
How do you personally assess the state of internet connectivity in Bohol? I would like to know, for instance, if the bandwidth is enough to serve the needs of your business? It seems to me that we have members in this forum who are connecting even from the far corners of the island.
Hi Benelynne,
  I think the connectivity is improving.  However sometimes there can be multiple failures - as we saw earlier this summer.  For most of June and July the connections were terrible because of various parts of the infrastructure blowing up.  Imagine what a 1 month outage could do to your business' performance and cashflow!
  AFAIK you can get a good enough connection now to do voice over IP.  I think it works thus: you pay a lot of money for a commercial connection from an ISP, then they prioritise your connection over the guys with regular plans.  Not always the case, but quite common.
cheers,
Ben

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benelynne

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Re: Outsourcing - A New Business Trend
« Reply #121 on: November 14, 2007, 10:46:00 AM »
Hi Benelynne,
  I think the connectivity is improving.  However sometimes there can be multiple failures - as we saw earlier this summer.  For most of June and July the connections were terrible because of various parts of the infrastructure blowing up.  Imagine what a 1 month outage could do to your business' performance and cashflow!
  AFAIK you can get a good enough connection now to do voice over IP.  I think it works thus: you pay a lot of money for a commercial connection from an ISP, then they prioritise your connection over the guys with regular plans.  Not always the case, but quite common.
cheers,
Ben

HI Ben,

Thanks for this prompt reply. I really want to hear feedback such as yours from those who have set up shop in Tagbi. I believe Tagbi should set its priority on the service industry, given the geographical constraints as well as concern for the environment. I think better internet connection and improved telecom infrastructure as a whole will make the place more business-friendly.

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ben

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Re: Outsourcing - A New Business Trend
« Reply #122 on: November 16, 2007, 09:07:41 AM »
HI Ben,

Thanks for this prompt reply. I really want to hear feedback such as yours from those who have set up shop in Tagbi. I believe Tagbi should set its priority on the service industry, given the geographical constraints as well as concern for the environment. I think better internet connection and improved telecom infrastructure as a whole will make the place more business-friendly.

Hi Benelynne,
  thanks for your interest in the subject!  Are you positioned to advocate better telecoms infrastructure to the powers that be?  Was thinking that this topic could be brought to the attention of said powers - perhaps by the elites of society that I find here in TB :)
  As for me, I haven't fully set up shop here yet.  I initially got bogged down with red tape, after which purchasing and extending a new office is taking far longer than expected.  Still, we'll get there eventually.
Cheers,
Ben
 

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benelynne

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Re: Outsourcing - A New Business Trend
« Reply #123 on: November 16, 2007, 11:02:24 AM »
Hi Benelynne,
  thanks for your interest in the subject!  Are you positioned to advocate better telecoms infrastructure to the powers that be?  Was thinking that this topic could be brought to the attention of said powers - perhaps by the elites of society that I find here in TB :)
  As for me, I haven't fully set up shop here yet.  I initially got bogged down with red tape, after which purchasing and extending a new office is taking far longer than expected.  Still, we'll get there eventually.
Cheers,
Ben

I think we are kindred brothers in more ways than our name, hairstyle and charm.

Sure, telecoms infra should be first on the economic agenda of the powers that be. You are there, so you probably have a good grasp of what to do first. I also believe our members here--Delaguna, Melrose and the many hidden others--can lend their voice to this advocacy. You can perhaps enumerate the specific concerns that need to be addressed, and we can draft the private sector position on Tagbilaran's economic blueprint that will justify such investment.

We should bring this to the level of our representatives to the national government thru House Rep. Edgar Chatto while the president is still enamored, politically and otherwise, to Bohol.

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ben

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Re: Outsourcing - A New Business Trend
« Reply #124 on: November 16, 2007, 11:57:23 AM »
I feel a little unqualified to comment on the specifics of the telecoms infrastructure.  I'm just a consumer, not a hardware/telecoms expert.
From my point of view we require (in order of importance):
1. greater reliability.  current situation: globe and smart have outages almost every day
2. more bandwidth capacity.  Globe told me this summer that they can't offer the very high speed connections (2Mb/s and up) because there simply is not the capacity.  Note that the speeds advertised for ordinary consumer connections are greatly exaggerated.
3. lower prices - this goes with more bandwidth: for a commercial connection good enough for your operation I'd estimate the current cost at PHP100,000 per month (for 2Mbit/s up/down guaranteed speed - if that was available).

don't quote me on these figures - best to contact the ISPs directly and get their latest information.  Is Jerome Auza on TB?  he knows what he's talking about in respect of this topic.

I will ask my friend who's just set up a similar operation in Davao about his experience.

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junayag

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Re: Outsourcing - A New Business Trend
« Reply #125 on: November 17, 2007, 02:05:17 AM »


It is envisaged that those who will be participating in preparing a "blueprint" for Bohol's future economic development / agenda shall be represented by all sectors and not from the chosen few...with everybody talking around the table, it would be more credible and workable...

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junayag

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Reply: Outsourcing - A New Business Trend
« Reply #126 on: February 07, 2008, 01:23:52 AM »


Outsourcing is not only call centers.... generally, outsourcing is sub-contracting... anything that could be outsourced has potential for business....

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Reply: Outsourcing - A New Business Trend
« Reply #127 on: February 11, 2008, 02:01:51 AM »


Outsourcing in literal terms means sourcing from outside.  The term is increasingly used to refer to sub-contractin of a set of functions or processes from one to another.

Outsourcing is being pursued as an active business strategy in the current economic scenario since it enables to focus on core competency areas.

The activities that are being outsourced could range from customer service, telemarketing, IT management, market research, software development,human resources and even financial portfolio management.

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Reply: Outsourcing - A New Business Trend
« Reply #128 on: February 17, 2008, 12:16:06 AM »


In outsourcing, anything that can be outsourced are the services that the business could offer.  In fact, there is little that cannot be outsourced.

Outsourcing services that can be provided include software development, data entry, wealth management, legal services, payroll services, patent writing, evaluating and assessing potentials of other firms, analysis of business opportunities, manufacturing, test reporting, human resources, etc.... the list is endless....

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junayag

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Reply: Outsourcing - A New Business Trend
« Reply #129 on: February 21, 2008, 01:44:54 PM »


With competitiveness in the market ...one must add value to the product or service.... quality standard must be on top of the list of the attributes....

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ben

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Reply: Outsourcing - A New Business Trend
« Reply #130 on: February 21, 2008, 04:16:55 PM »
With competitiveness in the market ...one must add value to the product or service.... quality standard must be on top of the list of the attributes....
From my experience, during a period of outsourcing from UK to India, the big driver for the change was simply $ per head.  The accountants who run companies primarily like to see that amount drop.
The company that I worked for was a bit late on the outsourcing bandwagon, by which time all the best companies in India were fully booked, so they did a deal with a lesser company.  The staff had little training, the mistakes and inefficiency were evident.
Nevertheless, the management of the UK company were happy enough.  For even the very skilled jobs quality wasn't in the forefront of their minds!

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junayag

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Reply: Outsourcing - A New Business Trend
« Reply #131 on: February 22, 2008, 10:06:15 PM »


Ben,

When one is in dire need, there would be no choice... whenever it meets the minimum requirements then one patronizes... but given enough options... having quality has the edge...

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ben

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Reply: Outsourcing - A New Business Trend
« Reply #132 on: February 23, 2008, 09:16:41 AM »
Ben,
When one is in dire need, there would be no choice... whenever it meets the minimum requirements then one patronizes... but given enough options... having quality has the edge...
An afterthought: Since wages and costs are higher the Indian equivalent, quality is a must - to justify the higher fees we'll have to charge. 
The quality of service here benefits from the Pinoy communication skills and compatibility with international business culture - that is already in our favour.  However I worry that most of the brightest and best people are already OFWs.

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Re: Outsourcing - A New Business Trend
« Reply #133 on: February 25, 2008, 12:47:46 AM »


I agree to you Ben... some of the brightest are OFWs... there is "brain drain"...This fact is already a foremost concern... hence, the re-integration process has been given importance recently...

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Re: Outsourcing - A New Business Trend
« Reply #134 on: February 27, 2008, 12:48:14 AM »


The re-integration process encourages Entrepreneurship among OFWs.  When many entrepreneurs opened businesses... they create opportunities... this means more employment and people no need to be part of the exodus.

When we embrace "Outsourcing", talents will be harnessed, more services will be required... outsourcing a multiplier factor....

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Re: Outsourcing - A New Business Trend
« Reply #135 on: February 29, 2008, 02:12:45 PM »


Learned some good news that the provincial government was forging an initiative with PLDT to enable to put up a 600-seat call center in Tagbilaran for a start.  Maayo ni... we just look forward that our manpower resource could meet the requirements in terms of IT and English proficiencies...

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Re: Outsourcing - A New Business Trend
« Reply #136 on: February 29, 2008, 02:13:49 PM »
Thank you for the good news, Mr. Ayag.
Excellent news!

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junayag

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Re: Outsourcing - A New Business Trend
« Reply #137 on: February 29, 2008, 02:20:34 PM »


Yes Bran, maayo ni masugdan...aron ang new generation nga taga atoa dili na molangyaw...more employment.... lessening exodus /migration would also lessen family dis-integration (break-ups)...

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Re: Outsourcing - A New Business Trend
« Reply #138 on: March 18, 2008, 12:16:32 AM »

In consonance with the vision of introducing a glimpse or peep of outsourcing business in the province through a Call Center, I've learned that the learning institutions (universities, colleges and schools ) are forging efforts to develop cadre of professionals who excel in communications skills as they'll be the ones to be tapped for this undertaking...

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Re: Outsourcing - A New Business Trend
« Reply #139 on: April 07, 2008, 12:54:13 AM »


A business soon to be launched in Bohol shall engage in Outsourcing Solutions...hence,those service providers that embedded quality will certainly be the first choice in patronizing their products and services...

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benelynne

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Re: Outsourcing - A New Business Trend
« Reply #140 on: April 07, 2008, 10:15:51 AM »
Hi Jun,

Sorry for having been so irregular in TB in the last few weeks or months. So are you all set for the  business launching? I am scheduled to be in Tagbilaran in May... I am settling my family there ahead of me, while I hope to travel more frequently between home and Japan depending on business opportunities.

I was just thinking of asking existing call centers to optimize return on their capacities by selling products to Japan-based Filipinos, more than 60% of whom are Visayans. Since communication is basically Filipino to Filipino, and most likely Visayan to Visayan, we can skip the unwieldy problem of English communication skills. There is an estimated population of 250,000 Filipinos in Japan (of whom 50,000 are undocumented). I heard that call centers serving North American markets are still undermanned because they cannot find Filipinos with the required English capability. My job is to provide the product and the client database.


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Re: Outsourcing - A New Business Trend
« Reply #141 on: April 09, 2008, 12:06:39 AM »


Nice to have you back Mr. Bennelyne.... it's been a long time... we missed your words of wisdom...

From what you've mentioned, there is  gap as to competencies in catering to the requirements relevant to your endeavor.. we could explore on this... and hope to discuss in a more appropriate time.

Looking forward to that...

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Re: Outsourcing - A New Business Trend
« Reply #142 on: April 09, 2008, 12:15:31 AM »
hmm.. junayag,..kana cge shagit sa karsada ay..maka pungot.

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Re: Outsourcing - A New Business Trend
« Reply #143 on: April 09, 2008, 12:18:42 AM »


Nganong makapungot man??? would love to help you....

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Re: Outsourcing - A New Business Trend
« Reply #144 on: April 09, 2008, 12:21:04 AM »
some are actually not doing it for the betterment of our country..

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Re: Outsourcing - A New Business Trend
« Reply #145 on: April 09, 2008, 12:48:24 AM »


Moving and working on changes towards patriotism must start from within ... in every individuals... positive values must be aligned ... rewarding for many...if we advocate on what is good and beautiful for us... these will also be infectious to others...and be embedded as a norm... by then... a more caring and loving community will prevail....

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Re: Outsourcing - A New Business Trend
« Reply #146 on: August 13, 2008, 08:24:41 PM »


Just an update... We've just launched OPTIONS & CONCEPTS - an events management, training & consultancy and outsourcing solutions in Bohol.  Visit our website : www.optionsandconcepts.com


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